[Remote] Associate, Everyday Banking Bilingual Remote Asian Market Team, Mandarin/Cantonese

Note: The job is a remote job and is open to candidates in USA. BMO is a financial services company that aims to create lasting, positive change for customers and communities. The Associate in the Everyday Banking Bilingual team provides credit and lending-related sales and service to customers, fulfilling sales activities and advising on lending strategies.ResponsibilitiesUnderstands customer needs and provides credit and lending-related sales and service to BMO customers or prospectsAdvises customers on lending/credit strategies and products that meet their objectivesFulfills sales and service activities for the customer in accordance with approved proceduresIdentifies and makes referrals to other business groups as neededIntegrates marketing promotions and programs into customer conversations when appropriateProbes to understand customer needs and provides advice related to personal banking and lending strategies in the best interests of the customerEscalates complex or unresolved customer situations to managers as requiredPerforms any required activities to ensure customer’s requests are accurately processedMaintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations in a professional mannerCollaborates with internal and external stakeholders in order to deliver on business objectivesManages all transactional outcomes of customer calls or refers to appropriate internal business groupsMaintains the confidentiality of customer and Bank informationIdentifies and reports suspicious patterns of activity that are suspected to be related to money launderingAdheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisionsCompletes standardized tasks under supervisionPerforms initial problem solving within given rules/limits & escalates when requiredBroader work or accountabilities may be assigned as neededTake measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulationsSkillsHigh school diploma or equivalent work experienceMust be fluent in written and spoken English, Mandarin & Or CantoneseMust be comfortable working in a Contact Centre environment handling inbound callsKnowledge of personal banking productsKnowledge of competitive marketplace and trends in product offeringsKnowledge of contact centre operational processes and policiesKnowledge of call centre technology, processes and metricsBasic knowledge learned on the jobVerbal & written communication skills - Basic (in business environment)Organization skills - Basic (in business environment)Collaboration & team skills - Basic (in business environment)Shift: Asian Market hours: (must be fully flexible and able to work on Holidays)BenefitsHealth insuranceTuition reimbursementAccident and life insuranceRetirement savings plansCompany OverviewWe’re a bank, but there’s more to it than that. ​ When you join BMO, it opens a world of opportunities. It was founded in 1817, and is headquartered in Toronto, Ontario, CAN, with a workforce of 10001+ employees. Its website is http://www.bmo.com.



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