[Remote] Associate, Enrollment

Note: The job is a remote job and is open to candidates in USA. Strive Health is dedicated to transforming the kidney care system through early identification and comprehensive coordinated care. The Enrollment Associate will educate patients about their healthcare services, schedule appointments, and build trust-based relationships to enhance patient experiences while supporting growth initiatives through high call volumes. Responsibilities • Makes outbound calls to prospective patients to educate them on Strive’s holistic care model and directly schedules patients for provider visits. • Understands patient requirements, leading with empathy for individual healthcare needs. • Asks the right questions to gain trust and a thorough understanding of individual patient needs. • Discovers and acts on opportunities to provide the patient value, such as key information about Strive Health programming that can be a direct benefit to the patient. • Nimbly addresses inquiries and overcome objections most associated with patients not fully understand the full value of Strive Health services in comparison to services being received. Skills • 2+ years’ of combined education, experience, or certification related to patient enrollment. • Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms. • Ability to travel and be onsite to meet business needs. • 2+ years’ experience as a high-performing enrollment associate, whether in-person or within a contact center. • 2+ years’ demonstrated experience in building quality connections with patients, leading with empathy and mindful questions. • 2+ years’ operating with Customer Relationships Management (CRM) systems to document well written and considerate notes. Benefits • Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits. • Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts. • Financial & Retirement Support – Competitive compensation with a performance-based discretionary bonus program, 401k with employer match, and financial wellness resources. • Time Off & Leave – Paid holidays, flexible vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves. • Wellness & Growth – Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend. Company Overview • Strive Health is a value-based kidney care provider with an integrated system supporting the journey of individuals with kidney disease. It was founded in 2018, and is headquartered in Denver, Colorado, USA, with a workforce of 501-1000 employees. Its website is Apply tot his job