[Remote] Associate - Digital Customer Support Eng

Note: The job is a remote job and is open to candidates in USA. GE HealthCare is a leading global medical technology and digital solutions innovator. The Senior Associate, Digital Service Operations will lead the technical aspects of installation and ongoing support of products in the Imaging Digital Solutions portfolio, ensuring a world-class customer experience.ResponsibilitiesLead execution of remote installation processes of the IDS solutions across the US and CanadaCommunicate complex technical issues in a customer-friendly mannerInitiate and support remote connections to customer sites and installation of the different components of IDSWork with Project Managers and on-site Field Engineers on site-specific planning unique to each customer’s infrastructure availability and project statusEnsure close collaboration and communication with the Project Management teams, customers, on-site GEHC field support and GEHC engineering on the status and plans for assigned installationsSupport and execute major / minor upgrades of new releasesDrive timely resolution of all assigned technical issues within the installed baseProvide feedback to product and engineering teams to improve the installation process and efficiency on existing product and new product introductionsLead and contribute to the problem resolution process (best-available-troubleshooting procedure development and improvement, investigation & resolution/workaround implementation)Provide feedback on Technical Documentation, including Installation and Service ManualsSkillsLead execution of remote installation processes of the IDS solutions across the US and CanadaCommunicate complex technical issues in a customer-friendly mannerInitiate and support remote connections to customer sites and installation of the different components of IDSWork with Project Managers and on-site Field Engineers on site-specific planning unique to each customer's infrastructure availability and project statusEnsure close collaboration and communication with the Project Management teams, customers, on-site GEHC field support and GEHC engineering on the status and plans for assigned installationsSupport and execute major / minor upgrades of new releasesDrive timely resolution of all assigned technical issues within the installed baseProvide feedback to product and engineering teams to improve the installation process and efficiency on existing product and new product introductionsLead and contribute to the problem resolution process (best-available-troubleshooting procedure development and improvement, investigation & resolution/workaround implementation)Provide feedback on Technical Documentation, including Installation and Service ManualsBenefitsMedicalDentalVisionPaid time offA 401(k) plan with employee and company contribution opportunitiesLifeDisabilityAccident insuranceTuition reimbursementCompany OverviewGE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric. It was founded in 1892, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.gehealthcare.com.



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