[Remote] Associate Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Cority is a leader in EHS+ solutions, helping customers manage risks in real time. The Associate Customer Success Manager will drive customer success by managing customer relationships, ensuring platform adoption, and monitoring customer health metrics.ResponsibilitiesSupport post-sales customer relationships, driving platform adoption, customer satisfaction, and on-time renewalsContribute to strong relationships across all customer levels, from end users to IT leaders and senior executivesCollaborate with other Customer Success Managers and internal stakeholders to identify solutions to our customers’ goals and needsMaintain an accurate view of customer health using usage metrics, engagement data, and regular interactionsMonitor health scores and proactively take action to maintain or improve account healthAnalyze customer data and platform usage to identify opportunities to enhance the customer experience and deepen adoptionMaintain consistent communication throughout the customer lifecycle, escalating risks or issues as neededCreate enthusiasm and momentum with clients to support expansion and long-term engagementProactively uncover new ways customers can extend their use of the platform to solve evolving business challengesSkillsAbility to manage a portfolio of accounts and drive customer adoption, retention, and growthExperience developing customer relationships and communicating to stakeholders at multiple levelsUnderstanding of customer health metrics, usage data, and success indicatorsAbility to identify expansion opportunities through consultative relationship managementExcellent communication skills — written, verbal, and presentationStrong organizational and time management skills, with the ability to manage multiple accounts and prioritiesExperience working cross-functionally with Sales, Product, Support, Marketing, and Professional Services teamsCustomer-first mindset with strong problem-solving and conflict-resolution skillsAbility to build trust and establish credibility with both technical and non-technical stakeholdersSelf-motivated, proactive, and comfortable working in a fast-paced, evolving environmentBenefitsAn opportunity to work in a values-driven, performance oriented, dynamic and growth focused cultureWe support a remote working environment with a one-time home office allowance and subsidized monthly internet allowanceCompetitive health benefits, dental plans, and retirement savings plan (RRSP, 401K plan etc.)Annual fitness allowanceMental health support provided through access to Calm Premium meditation app and access to TalkspaceAccess to Udemy, internal training programs, annual training allowance and certifications (if applicable), and High Talent ProgramsCompany OverviewThe responsible business platform, built by EHS & sustainability experts, for enterprises that want to do better. It was founded in 1985, and is headquartered in Toronto, Ontario, CAN, with a workforce of 501-1000 employees. Its website is https://www.cority.com/.



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