[Remote] Associate Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. They are seeking a passionate and results-driven Associate Customer Success Manager to serve as the liaison between the customer and Five9, addressing customer issues and providing effective solutions. Responsibilities Being the trusted partner for the customer on use-case and product functionality Quarterbacking experiences by various cross-functional teams at Five9, on behalf of the customer Apply an understanding of Five9s products, services, and support processes Ensure the timely and successful delivery of our solutions according to customer needs and objectives Assist with high severity requests or issue escalations as needed Skills Experience in Customer Success, Account Management, Business Development, or another client-facing role preferred Ability to discuss, understand, and work within complex project and processes Proven ability to manage multiple projects at a time while paying strict attention to details Excellent listening, verbal and written communication skills Must be self-directed and self-motivated BA/BS degree or higher Benefits Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. Short & Long-Term Disability Basic Life Insurance 401k saving plan with employer matching Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents Generous employee stock purchase plan Paid Time Off Company paid holidays Paid volunteer hours 12 weeks paid parental leave Company Overview Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions. It was founded in 2001, and is headquartered in San Ramon, California, USA, with a workforce of 1001-5000 employees. Its website is