[Remote] Associate Customer Success Engineer - Commercial

Note: The job is a remote job and is open to candidates in USA. Cyera is a leading data security platform reinventing how businesses secure their data. The Associate Customer Success Engineer will optimize customer utilization and ROI on the Cyera platform, ensuring customer satisfaction and success through effective onboarding, training, and ongoing engagement.ResponsibilitiesServing as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertiseEstablishing yourself as a trusted advisor to customers at all levels, from practitioners to executivesDriving customer adoption through effective onboarding and training processesGaining a deep understanding of customers' requirements, challenges, and desired business outcomes, and then designing and delivering customized use cases that align with their goals using a consultative approachProactively ensuring that customers are realizing the full value of their investment and maximizing their return on investment by consistently driving sustained adoption of Cyera's platformYou will act as the leader for ongoing engagement and expansion, helping customers achieve their business and technology objectivesProactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptlyAdvocating for the customer's voice and feedback, actively influencing Cyera's roadmap and product developmentUtilizing self-paced training resources to support customer education and promote knowledge growth throughout their journeyTroubleshooting and resolving technical issues impacting customers, ensuring smooth operation and seamless experiencesMonitoring and reporting on the overall well-being of customers, tracking key health and usage indicatorsCollaborating with customers to develop joint success plansDocumenting and sharing best practices both internally and externally to foster knowledge sharing and continuous improvementConducting Quarterly Business Reviews with customers, evaluating progress, and identifying areas for further improvement and collaborationSkillsAssociate's degree or equivalent experience requiredBachelor's degree in Computer Science or similar experience a plusStrong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detailA self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environmentA results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retentionProficiency in SQL and scripting languages (e.g., Python or equivalent)Familiarity with APIs and web servicesA self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyaltyExcellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationshipsA clear and concise verbal and written communicator, capable of conveying complex information effectivelyProficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertiseAbility to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentationBenefitsAbility to work remotely, with office setup reimbursementUnlimited PTOPaid holidays and sick timeHealth, vision, and dental insuranceLife, short and long-term disability insuranceCompany OverviewCyera is an AI-powered data security platform that gives enterprises deep context on their data to assure cyber-resilience and compliance. It was founded in 2021, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is https://www.cyera.com.Company H1B SponsorshipCyera has a track record of offering H1B sponsorships, with 5 in 2025, 1 in 2024. Please note that this does not guarantee sponsorship for this specific role.



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