[Remote] Associate, Credit Servicing Operations

Note: The job is a remote job and is open to candidates in USA. First Help Financial is a fast-growing and culturally diverse company providing auto loans to underserved customers. The Associate in Credit Servicing Operations will match new deals, assist with underwriting, handle escalated funding requests, and support the funding team while ensuring compliance with underwriting standards. Responsibilities Match new deals to ensure the contract matches the latest loan structure offer Use underwriting skills and funding knowledge to help grant exceptions Utilize funding resources/underwriting skills to negotiate and access fees for loans that have deviated from the approved underwriting framework Handle escalated funding exception requests in a timely manner Able to give support to the funding team by learning and becoming proficient in all funding duties Perform additional interviews with applicants as part of a follow-up process in cases where discrepancies are identified during the funding process, warranting further investigation Evaluate funding underwriting review requests updating application information in a timely manner Skills Minimum of 1 year in Funding, Underwriting, or have participated in the career rotation program within the last year Willing to learn and comprehend funding compliance adhering to state by state compliance standards Excellent communication (verbal and written) skills Strong customer service and de-escalation skills Strong leadership and interpersonal skills Strong analytical and organizational skills with great attention to detail Strong verbal and written communication skills Strong organizational, analytical, and problem-solving skills Ability to multitask in a fast-paced environment Benefits Generous salaries Competitive health and welfare benefits Paid vacation 401(k) match Tuition reimbursement Quarterly social outings Monthly lunches A robust employee recognition Training development program to enhance your career with us Company Overview First Help Financial is an innovative auto finance company that provides customer-focused automobile lending services. It was founded in 2006, and is headquartered in Newton, Massachusetts, USA, with a workforce of 201-500 employees. Its website is Company H1B Sponsorship First Help Financial has a track record of offering H1B sponsorships, with 8 in 2025, 6 in 2024, 1 in 2023, 2 in 2022, 4 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.