[Remote] Associate Business Analyst

Note: The job is a remote job and is open to candidates in USA. Crum & Forster is a well-established insurance company providing specialty and standard commercial lines insurance products. They are seeking an entry-level Business Analyst to support technology platforms, manage production issues, and assist in project management activities while collaborating with various teams.ResponsibilitiesServe as the first point of contact for user-reported issues, questions, and requests related to production systemsTroubleshoot, investigate, and resolve production issues, escalating as needed and ensuring timely communication with stakeholdersMonitor system health and performance, proactively identifying and addressing potential problemsDocument and track issues, resolutions, and recurring trends to support continuous improvementAssist in coordinating small-scale projects and process enhancements, including scheduling meetings, tracking action items, and updating project documentationGather and document business requirements and user stories in a clear and concise mannerSupport backlog management by assisting in organizing, prioritizing, and tracking tasks to maximize business valueParticipate in testing and quality assurance activities to ensure successful deployment of system changes and enhancementsCommunicate project and production status, roadblocks, and solutions to team members and leadershipCreate and maintain process documentation, including step-by-step guides and workflow diagramsContribute to knowledge base articles and user support materialsSkillsBachelor's degree required1-2+ year of experience or relevant internship experienceStrong interest in production support, technology operations, and project coordinationExceptional analytical, problem-solving, and organizational skillsAbility to manage multiple tasks and priorities in a fast-paced environmentStrong communication skills, both written and verbal, with the ability to interact with technical and non-technical audiencesWillingness to learn, take initiative, and see tasks through to completionAttention to detail and commitment to qualityProficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Visio, Teams)Experience with Confluence and Jira is a plusExperience supporting insurance operations (Auto, General Liability, Excess/Umbrella) is preferred but not requiredBenefitsCompetitive compensation packageGenerous 401K employer matchEmployee Stock Purchase plan with employer matchingGenerous Paid Time OffExcellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeingA core C&F tenet is supporting your career development, so we provide a wealth of ways for you to keep learning, which may include tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen pathA dynamic, ambitious, fun and exciting work environmentWe believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your communityCompany OverviewCrum & Forster specializes in commercial insurance, claims, risk assessments as well as accident and health insurance. It was founded in 1822, and is headquartered in Morristown, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is https://www.cfins.com/.Company H1B SponsorshipCrum & Forster has a track record of offering H1B sponsorships, with 7 in 2025, 10 in 2024, 3 in 2023, 12 in 2022, 9 in 2021, 12 in 2020. Please note that this does not guarantee sponsorship for this specific role.



Apply To This Job