[Remote] Associate Account Manager, Dental Professionals

Note: The job is a remote job and is open to candidates in USA. COCOLAB is a company reimagining oral care with high-performance, dentist-designed products. They are seeking a Dental Pro Associate Account Manager to manage and grow a portfolio of dental professional accounts, driving revenue through proactive outreach and relationship building.ResponsibilitiesOwn, manage, and grow a portfolio of active dental professional accountsDrive engagement, ordering frequency, and revenue through proactive outreachIdentify and execute upsell and cross-sell opportunities across the product portfolioMonitor customer ordering patterns and engagement metrics to uncover growth opportunitiesReactivate dormant customers and rebuild long-term relationshipsBuild and manage a healthy pipeline through outbound outreach, follow-ups, and account expansion strategiesTrack opportunities and customer interactions in CRM tools to maintain accurate forecasting and reportingPartner with leadership to execute growth initiatives across the Dental Professional channelManage inbound support requests and inquiries from dental professionals with professionalism and careEnsure timely resolution of orders, account issues, and general questionsDeliver a thoughtful, high-touch experience that strengthens customer loyalty and brand advocacyAttend up to 8 dental conferences annually to support sales efforts, strengthen relationships, and drive new account growthSkills1–3 years of experience in sales, account management, or customer support, preferably in a B2B environmentExperience in a clinical or dental hygiene role, a plusStrong written and verbal communication skillsComfort with CRM tools such as Salesforce or HubSpotExperience working with customer support systems like ZendeskStrong working knowledge of Excel, Google Sheets, and Google WorkspaceHigh level of organization, follow-through, and attention to detailAbility to work independently and thrive in a fast-paced, remote-first environmentA growth mindset, strong work ethic, and enthusiasm for building customer relationshipsBenefitsHealth, Dental, & Vision Insurance: PPO Plans that give you in and out of network coverage to meet you where you are seeking care.FSA: Eligible Health Expense & Dependent Care.Unlimited PTO & Sick Time: No waiting period and we actually want you to use it! The average Cocofloss team member took between 15–20 days off last year.12 Paid Company Holidays: We close up shop for Federal Holidays each year.Fully Paid Parental Leave: Up to 12 Weeks paid at 100% after 1 year of employment.Betterment 401k: Start saving for retirement after 90 days in your role with an employer match.New Hire Tech Budget: Choose the best work device for you and we’ll cover the cost.Wellness Reimbursement: $75 a month for you to take care of you.Product Discounts: Keep yourself stocked with our award-winning lineup.Company OverviewFounded by two sisters – a dentist and an artist – COCOLAB welcomes you to a whole new oral wellness world. It was founded in 2014, and is headquartered in San Mateo, California, USA, with a workforce of 11-50 employees. Its website is https://www.cocofloss.com.



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