[Remote] Assistant Coach (North America, Remote)

Note: The job is a remote job and is open to candidates in USA. Lenus is a health technology company looking for a Part Time Assistant Coach to join their North America team. The role involves delivering high-quality coaching services, managing client interactions, and ensuring operational excellence in coaching delivery.ResponsibilitiesProvide high-quality, tailored coaching to clients on behalf of our coaches, acting as a seamless extension of their brandExecute end-to-end coaching tasks, including the deployment of coach templates and the application of specific protocolsManage client inboxes daily to provide motivation and answer questions within established service levelsMaintain a credible and authentic coaching presence in all client interactionsEnsure seamless integration with coach workflows by adapting to their specific working hours, weekly rhythms, and coaching philosophiesMaintain the ability to handle multiple coaches and distinct brand identities simultaneously, ensuring no cross-contamination of coaching styles or protocolsAdhere to our SLAs for response times and proactive reach-outs to clientsManage the commercial lifecycle of clients, including handling renewals and cancellationsIdentify upsell opportunities and successfully handle them end-to-endServe as the first line of support for clients navigating the app, ensuring a smooth digital onboarding experience. Escalate to the Support team when necessarySkillsMust be available to work weekends, nights and holidaysMust be a current resident of Florida, Georgia, Indiana, North Carolina, Tennessee, Texas, or UtahA deep-rooted passion for health and fitness, with a natural ability to translate complex goals into actionable, motivating stepsAn 'athlete's heart' and a 'teacher's mind': you are driven to see others succeed and can explain the 'why' behind the 'what.'Fluency in English, with the ability to communicate empathetically and clearly across different mediumsHigh emotional intelligence (EQ): you can read between the lines to understand a client's struggles and provide the right support at the right timeProactive problem-solving skills: you don't wait for a system to break; you look for ways to optimize the client experience every dayMeticulous organizational habits: you can manage multiple client profiles and schedules without letting the 'human touch' slip through the cracksBenefitsPaid sick leave. (5 days accrued annually)Extensive training, where we'll provide you with all the tools you need to succeed in the role.Structured and prioritized development opportunities.Development feedback cycle with quarterly check-ins.Company OverviewThe health coaching revolution starts here Lenus partners with the world’s best health & fitness coaches to power their growth. It was founded in 2016, and is headquartered in Copenhagen, Hovedstaden, DNK, with a workforce of 201-500 employees. Its website is https://lenusehealth.com/.



Apply To This Job