Remote Assistance Specialist I

Who we areAurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly.The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone.At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. For the latest news from Aurora, visit aurora.tech or follow us on LinkedIn.Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. We’re searching for a Remote Assistance Specialist who will play a crucial role in expanding the remote operations team. This person will be responsible for safely monitoring and resolving trigger requests from fleet vehicles across public roads and closed course testing sites. Shifts Available: Day and night shifts are available Friday - Monday.In this role, you willRespond to and resolve in a timely manner a variety of trigger requests from the autonomous vehicleSafely send remote commands to autonomous vehicles for on road and closed course testingLog real time feedback regarding autonomy and platform performance during testing, to be delivered to engineersTriage and review of remote assist workflows that are key to performance metrics and complianceEscalate operational blockers with suggested solutionsDemonstrate positive impact at Aurora by working on cross-functional projects as time permitsMaintain up to date knowledge of how our self-driving technology works. Understand daily software and operational changesWork toward quantitative and qualitative goals that impact all of Vehicle Operations and Aurora Interact with the public as an ambassador for AuroraRequired QualificationsAbility to constantly focus on a laptop monitoring proprietary tooling to aid autonomous vehicle operationsExcellent communication skills, both written and verbalKeen attention to detailAbility to prioritize and make strategic decisions proactively Consistent focus on safetyAbility to think critically Willingness to learn every dayValid U.S. driver’s license with at least 5 years of driving history and a clean driving record, validated by MVR checkMust pass initial and random drug and alcohol screenings100% in office with the ability to travel as neededAvailable to work day or night shifts Ability to work early mornings or late nights, on rotating shifts Ability to work regular overtime and some weekendsDesired QualificationsExperience in operations, technology, customer service, or automotive fieldProficient in G-SuiteCommand line interface experienceInterest and aptitude for technology tools - apps, gaming, adobe creative suite, etc.Experience working in a collaborative environment - team playerThe base hourly wage range for this position is $26.00-$36.00 per hour. Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.#Associate Working at AuroraAt Aurora, we bring together extraordinarily talented and experienced people united by the strength of our values. We operate with integrity, set outrageous goals, and build a culture where we win together — all without any jerks. Our Careers page provides insight into what it is like to work at Aurora, and you can find all the latest updates in our Newsroom.Commitment to inclusionAurora considers candidates without regard to their race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy status, parent or caregiver status, ancestry, political affiliation, veteran and/or military status, physical or mental disability, or any other status protected by federal or state law. Aurora considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] California applicants, information collected and processed as part of your application and any job applications you choose to submit is subject to Aurora’s California Employment Privacy Policy.Originally posted on Himalayas

Apply Now