[Remote] Appointment Setting Specialist

Note: The job is a remote job and is open to candidates in USA. Custom Decorators, a division of Hunter Douglas, is the premiere in-home design and installation service for major retailers in North America. The Appointment Setting Specialist is responsible for responding to inbound requests, qualifying leads, and scheduling in-home consultations for consumers interested in custom-made window treatments, while providing exceptional customer service and support to clients. Responsibilities Manage and Schedule Appointments: Coordinate and schedule appointments between clients and sales representatives (Designers), ensuring all appointments are confirmed and properly organized Communication and Follow-ups: Conduct outbound calls, texts, and emails to follow up with potential clients, answer queries, and confirm or reschedule appointments as needed Ability to thrive as a self-starter with a desire to meet and exceed production goals and expectations Enjoy working alone or collaboratively in a team environment, bringing positive energy and a 'can-do' attitude to your job and your peers Have exceptional written and verbal communication skills Be detail-oriented, flexible, and able to multitask in a fast-paced environment Pride in providing exceptional service to both internal and external customers Familiarity and comfort with computers, typing, and navigating several computer systems at once Proficiency in Microsoft Office technology Use proven sales strategies to generate enthusiasm for the appointment and schedule as soon as possible Contribute to sustained year-over-year sales growth by providing exceptional service to designers, district and regional leadership teams Accurately and promptly respond to internal and customer-facing email, text and chat inquiries Proactively reach out to district and regional sales leadership to accommodate client requests Document and share suggestions for improvement to the client experience and sales cycle Skills High school diploma or general equivalency diploma (G.E.D.) At least 1 year of call center experience, preferably in a retail environment Sales, Appointment Setting, Lead Generation experience a plus Salesforce CRM experience a plus Ability to thrive as a self-starter with a desire to meet and exceed production goals and expectations Enjoy working alone or collaboratively in a team environment, bringing positive energy and a 'can-do' attitude to your job and your peers Have exceptional written and verbal communication skills Be detail-oriented, flexible, and able to multitask in a fast-paced environment Pride in providing exceptional service to both internal and external customers Familiarity and comfort with computers, typing, and navigating several computer systems at once Proficiency in Microsoft Office technology Company Overview Custom Decorators, a division of Hunter Douglas, is the premier in-home design and installation service for major retailers and brands in North America, specializing in custom-made window treatments, including blinds, shades, shutters, and drapery. It was founded in 1982, and is headquartered in Portland, Oregon, USA, with a workforce of 201-500 employees. Its website is