[Remote] Application Support Specialist (Temp-to-hire)

Note: The job is a remote job and is open to candidates in USA. Flight Schedule Pro is the world’s leading flight school management software, trusted by 1,300+ operators worldwide. They are seeking a customer-focused Application Support Specialist to assist clients with technical issues through phone and email support, while also contributing to documentation and process improvements. Responsibilities Respond to requests for assistance via phone, chat, or support ticket queue Become an expert on Flight Schedule Pro and LogTen solutions Solve problems and provide creative solutions to users investigate/document bugs, and help prioritize our efforts Log all customer interactions in our ticketing system Escalate issues when needed Respond to assigned tickets/tasks in accordance with SLA guidelines Apply diagnostic utilities and best practice methodology to aid in basic troubleshooting Maintain a high degree of professionalism, confidentiality, and integrity while accessing client data/systems and supporting mission-critical environments Communicate features and benefits of new releases to improve customer efficiency and utilization Contribute to documentation, training materials, help articles Provide input for overall support process improvements Skills Strong experience with supporting iOS, iPadOS, and MacOS applications Respond to requests for assistance via phone, chat, or support ticket queue Become an expert on Flight Schedule Pro and LogTen solutions Solve problems and provide creative solutions to users investigate/document bugs, and help prioritize our efforts Log all customer interactions in our ticketing system Escalate issues when needed Respond to assigned tickets/tasks in accordance with SLA guidelines Apply diagnostic utilities and best practice methodology to aid in basic troubleshooting Maintain a high degree of professionalism, confidentiality, and integrity while accessing client data/systems and supporting mission-critical environments Communicate features and benefits of new releases to improve customer efficiency and utilization Contribute to documentation, training materials, help articles Provide input for overall support process improvements Company Overview Flight Schedule Pro is a platform for universities, flight schools and flying clubs. It was founded in 2000, and is headquartered in Overland Park, Kansas, USA, with a workforce of 51-200 employees. Its website is