[Remote] Analyst, Techline (Bilingual English/Japanese)

Note: The job is a remote job and is open to candidates in USA. NBCUniversal is one of the world's leading media and entertainment companies. The TechLine Analyst role is an exciting opportunity to be a part of the NBCU Global Service Desk, where the Analyst will serve as the first point of contact for IT support, resolving issues and ensuring high customer satisfaction. Responsibilities Provide support to customers via phone, live chat, and working tickets in a high-volume environment Break-Fix support of IT issues Fulfill or triage customer requests Deliver exceptional customer service Understand Team targets and deliver to them Identify process improvement opportunities and provide feedback to the management team Collaborate where required on service improvement plans and operational projects Skills Experience with common technologies including Windows, Mac OSX, Office 365, Active Directory, mobile, etc Relevant IT Support experience Awareness of ITIL fundamentals Relevant experience in performing and managing clearly defined SLA targets Passionate about technology An environment suitable for working from home full-time (i.e., a quiet work area with minimal distractions and a strong, consistent internet connection) Ability to work with clients across different time zones Proficient in English and Japanese Someone who genuinely puts their customer first A team player who acts in the interest of all A passionate and motivated individual Someone with a flexible schedule that can cover later shifts, weekends, or holidays when needed Benefits Medical, dental and vision insurance 401(k) Paid leave Tuition reimbursement A variety of other discounts and perks Company Overview DreamWorks Animation SKG, Inc. engages in the development, production, and exploitation of animated films and associated characters It was founded in 1994, and is headquartered in Glendale, California, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship DreamWorks Animation has a track record of offering H1B sponsorships, with 8 in 2025, 7 in 2024, 5 in 2023, 12 in 2022, 13 in 2021, 19 in 2020. Please note that this does not guarantee sponsorship for this specific role.