[Remote] Amazon Connect Develope-- SINDC5715557

Note: The job is a remote job and is open to candidates in USA. Compunnel Inc. is seeking a highly skilled Amazon Connect Developer to support complex issues with Salesforce Service Cloud Voice and Amazon Connect. The role focuses on AI integration in the call center space, requiring technical troubleshooting and integration skills between Salesforce and AWS Connect. Responsibilities • The role involves supporting a complex issue with Salesforce Service Cloud Voice and Amazon Connect • The position requires highly technical troubleshooting and integration skills between Salesforce and AWS Connect • The team is looking to onboard around eight Amazon Connect resources, with a focus on AI integration in the call center space • One role is specifically for a senior Lex developer focused on Amazon Connect and Lex bots, for a financial services client • The roles are expected to start mid-January, with urgency due to client needs • The work involves new AWS features released at re:Invent, including Bedrock, Nova Sonics, and Model Context Protocol (MCP) • The programming language primarily used is Python • The roles emphasize hands-on technical work with Amazon Connect, AI models, and conversational IVR systems • DevOps experience is a plus but not mandatory as it is covered by other resources • The Salesforce developer role remains open but is a lower priority compared to the Amazon Connect and AI-focused roles • The positions are client-facing, with candidates potentially communicating directly with the customer Skills • Senior level expertise in Amazon Connect, especially with AI integration and call center voice models • Strong technical skills in Salesforce Service Cloud Voice and Amazon Connect integration • Proficiency in Python programming language • Experience with AI models such as Nova Sonics, Bedrock, and Model Context Protocol (MCP) • Ability to troubleshoot complex issues involving both Salesforce and AWS Connect platforms • Familiarity with DevOps practices • Experience with integrations, architectural patterns, and building AWS Lambda functions • Knowledge of voice models such as Q and Connect (previously called Q), Deepgram, and 11Labs • Understanding of conversational AI workflows • Ability to work with new AWS features released at re:Invent, such as Bedrock and Nova Sonics • Experience with Lex bots, particularly in financial services contexts Company Overview • Compunnel Inc. is where AI-native solutions meet human ingenuity, helping enterprises reimagine talent, technology, and growth. It was founded in 1994, and is headquartered in Princeton, New Jersey , US, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship • Compunnel Inc. has a track record of offering H1B sponsorships, with 2276 in 2025, 1682 in 2024, 1992 in 2023, 2366 in 2022, 2223 in 2021, 2220 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job