Remote agent training
Overview
About TP...
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the worlds best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired andpassionate people speaking more than300 languages, our global scale and localpresence allow us to be a force of goodin supporting our communities, ourclients, and the environment.
If you are on the hunt for a career and not just another job, Teleperformance is the place for you! We want to invest in your future!
How do you become a Licensed Insurance Agent? Teleperformance offers a 7-day paid training to help you prepare for the State Insurance Exam.
You read that correctly, youll get PAID TO STUDY!
What can you expect? Teleperformance will provide a Trainer, study materials, cover the cost and schedule your state exam! All you have to do is provide a laptop, PC or tablet and be ready to learn!
After you pass your exam, Teleperformance will support you in completing additional requirements which may include obtaining licenses in other non-resident states and place you in one of our training classes as a Licensed Agent and even provide equipment for the position!
Benefits of working with TP include :
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer.
We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment.
You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company?
At Teleperformance, the sky is the limit!
Responsibilities
Your Responsibilities
As a Pre-Licensed Representative are required to use excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines.
The position is responsible for resolving high level consumers issues in a fast-paced environment.
Resolve complex consumer issues and advise first level representatives on high level issues.
Assist policy holders with billing questions and concerns
Provide support to policy holders with any policy changes requested
Support policy holders needs by providing recommendations and adjusting as necessary
Qualifications
Were looking for fearless people people who are inspired to deliver only the best in all that we do.
6 months customer service experience minimum
Over 18 years of age
Ability to type 25 wpm
High School Graduate or GED
Comfort with desktop computer system
Proven oral & written communication skills
6 months Call Center experience, preferred
Logical problem-solving skills
Availability to work various shifts
Ability to use Windows operating systems
Work from Home Requirements :
Must have a laptop, PC or tablet with a webcam to complete the Pre-Licensing training course (upon completion and passing, equipment will be provided for the Licensed Agent role)
Internet Connection Requirements : Minimum subscribed download rate equal or exceeds 12.0 MbpsMinimum subscribed upload rate equal or exceeds 3.
0 MbpsISP must have no packet loss and ping under 50msProof of internet speed required
Clean and quiet workspace
Be One of Our People
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.
We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.
We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.
We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer
Last updated : 2024-08-05
Apply Now
About TP...
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the worlds best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired andpassionate people speaking more than300 languages, our global scale and localpresence allow us to be a force of goodin supporting our communities, ourclients, and the environment.
If you are on the hunt for a career and not just another job, Teleperformance is the place for you! We want to invest in your future!
How do you become a Licensed Insurance Agent? Teleperformance offers a 7-day paid training to help you prepare for the State Insurance Exam.
You read that correctly, youll get PAID TO STUDY!
What can you expect? Teleperformance will provide a Trainer, study materials, cover the cost and schedule your state exam! All you have to do is provide a laptop, PC or tablet and be ready to learn!
After you pass your exam, Teleperformance will support you in completing additional requirements which may include obtaining licenses in other non-resident states and place you in one of our training classes as a Licensed Agent and even provide equipment for the position!
Benefits of working with TP include :
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer.
We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment.
You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company?
At Teleperformance, the sky is the limit!
Responsibilities
Your Responsibilities
As a Pre-Licensed Representative are required to use excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines.
The position is responsible for resolving high level consumers issues in a fast-paced environment.
Resolve complex consumer issues and advise first level representatives on high level issues.
Assist policy holders with billing questions and concerns
Provide support to policy holders with any policy changes requested
Support policy holders needs by providing recommendations and adjusting as necessary
Qualifications
Were looking for fearless people people who are inspired to deliver only the best in all that we do.
6 months customer service experience minimum
Over 18 years of age
Ability to type 25 wpm
High School Graduate or GED
Comfort with desktop computer system
Proven oral & written communication skills
6 months Call Center experience, preferred
Logical problem-solving skills
Availability to work various shifts
Ability to use Windows operating systems
Work from Home Requirements :
Must have a laptop, PC or tablet with a webcam to complete the Pre-Licensing training course (upon completion and passing, equipment will be provided for the Licensed Agent role)
Internet Connection Requirements : Minimum subscribed download rate equal or exceeds 12.0 MbpsMinimum subscribed upload rate equal or exceeds 3.
0 MbpsISP must have no packet loss and ping under 50msProof of internet speed required
Clean and quiet workspace
Be One of Our People
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.
We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.
We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.
We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer
Last updated : 2024-08-05
Apply Now