Remote Advocate for Customer Support
Job Overview
Join our innovative team at the forefront of self-driving industrial vehicle technology, where we are redefining logistics, manufacturing, warehousing, and e-commerce through advanced mobile robots and enterprise software solutions. As a recognized leader in our industry, we have safely logged millions of miles with our automation solutions, and we are proud to be nationally acknowledged as a Best Place to Work.
About The Role
In the role of Customer Advocate, you will be essential in delivering outstanding customer service to our esteemed clients, partners, vendors, and internal teams. You will embody the role of a problem-solver and solution-provider, ensuring a truly exceptional customer experience. Your insights will be invaluable in understanding customer needs, tapping into opportunities, and proposing tailored solutions. Additionally, you will collaborate with internal teams to guarantee swift response and effective resolutions.
Key Responsibilities
Manage and oversee incoming customer support inquiries via phone and email, addressing remote support, on-site service, parts and quote requests, or general product questions.
Analyze customer challenges and deliver effective solutions utilizing documented guidelines, available tools, and your product insights.
Resolve customer concerns in real-time, ensuring a clear communication of resolutions and obtaining customer confirmation prior to closing support tickets.
Diligently document all support actions within our CRM system. If an issue cannot be resolved, ensure thorough documentation of your efforts and escalate accordingly as per established protocols.
Required Skills
Exceptional interpersonal abilities, with a talent for building strong relationships at all organizational levels, including with customers and partners.
Strong oral and written communication skills, with a dedicated commitment to delivering world-class customer service.
A proactive, energetic, and resilient approach to challenges.
High ethical standards in all professional interactions.
The capacity to function effectively in a collaborative team environment, demonstrating flexibility, resourcefulness, and efficiency.
Keen attention to detail.
Ability to juggle multiple priorities effectively.
Qualifications
An Associates degree (or equivalent) in a technology or business-related field, accompanied by 0-2 years of relevant experience.
Alternatively, a high school diploma or GED with at least 1 year of relevant experience.
Proficiency in CRM tools (Salesforce experience is an advantage).
Familiarity with hardware, software, and robotics is desirable.
Career Growth Opportunities
We are committed to fostering a culture of continuous learning and professional development. By joining our team, you will gain exposure to state-of-the-art automation projects and be positioned for growth within this dynamic industry.
Company Culture And Values
We pride ourselves on our collaborative and innovative work environment, where each team members contributions are recognized and valued. Our commitment to excellence drives us to provide remarkable customer experiences, and we are dedicated to fostering diversity and inclusion within our organization.
Networking And Professional Opportunities
Being part of our organization opens doors to invaluable networking opportunities with industry leaders and professionals, enhancing your career trajectory while contributing to pioneering advancements in automation.
Join Us
We are an equal opportunity employer, embracing diversity and inclusivity in our workforce. We look forward to welcoming passionate individuals who are eager to make a difference in the future of automation.
Employment Type: Full-Time
Apply Now
Join our innovative team at the forefront of self-driving industrial vehicle technology, where we are redefining logistics, manufacturing, warehousing, and e-commerce through advanced mobile robots and enterprise software solutions. As a recognized leader in our industry, we have safely logged millions of miles with our automation solutions, and we are proud to be nationally acknowledged as a Best Place to Work.
About The Role
In the role of Customer Advocate, you will be essential in delivering outstanding customer service to our esteemed clients, partners, vendors, and internal teams. You will embody the role of a problem-solver and solution-provider, ensuring a truly exceptional customer experience. Your insights will be invaluable in understanding customer needs, tapping into opportunities, and proposing tailored solutions. Additionally, you will collaborate with internal teams to guarantee swift response and effective resolutions.
Key Responsibilities
Manage and oversee incoming customer support inquiries via phone and email, addressing remote support, on-site service, parts and quote requests, or general product questions.
Analyze customer challenges and deliver effective solutions utilizing documented guidelines, available tools, and your product insights.
Resolve customer concerns in real-time, ensuring a clear communication of resolutions and obtaining customer confirmation prior to closing support tickets.
Diligently document all support actions within our CRM system. If an issue cannot be resolved, ensure thorough documentation of your efforts and escalate accordingly as per established protocols.
Required Skills
Exceptional interpersonal abilities, with a talent for building strong relationships at all organizational levels, including with customers and partners.
Strong oral and written communication skills, with a dedicated commitment to delivering world-class customer service.
A proactive, energetic, and resilient approach to challenges.
High ethical standards in all professional interactions.
The capacity to function effectively in a collaborative team environment, demonstrating flexibility, resourcefulness, and efficiency.
Keen attention to detail.
Ability to juggle multiple priorities effectively.
Qualifications
An Associates degree (or equivalent) in a technology or business-related field, accompanied by 0-2 years of relevant experience.
Alternatively, a high school diploma or GED with at least 1 year of relevant experience.
Proficiency in CRM tools (Salesforce experience is an advantage).
Familiarity with hardware, software, and robotics is desirable.
Career Growth Opportunities
We are committed to fostering a culture of continuous learning and professional development. By joining our team, you will gain exposure to state-of-the-art automation projects and be positioned for growth within this dynamic industry.
Company Culture And Values
We pride ourselves on our collaborative and innovative work environment, where each team members contributions are recognized and valued. Our commitment to excellence drives us to provide remarkable customer experiences, and we are dedicated to fostering diversity and inclusion within our organization.
Networking And Professional Opportunities
Being part of our organization opens doors to invaluable networking opportunities with industry leaders and professionals, enhancing your career trajectory while contributing to pioneering advancements in automation.
Join Us
We are an equal opportunity employer, embracing diversity and inclusivity in our workforce. We look forward to welcoming passionate individuals who are eager to make a difference in the future of automation.
Employment Type: Full-Time
Apply Now