[Remote] Administrative Agent

Note: The job is a remote job and is open to candidates in USA. New Era Technology is a company dedicated to a people-first approach, aiming to create a supportive and growth-oriented workplace. They are seeking an Administrative Agent to support client transactions in the group savings and retirement sector, focusing on processing requests and maintaining productivity standards. Responsibilities Analyze and carry out various transactions necessary for the administration of the plan; (everything that is simple removal) Receive and process requests from our customers received by email Meet productivity standards according to the learning curve Navigate through our various tools and validate the feasibility of the transaction Assist and carry out special projects as requested by a direct supervisor or team leader Other duties as assigned Skills High school diploma or equivalent Customer Service: 1 year (mandatory) User experience with good working knowledge of the Office Suite Fluency in French and English (spoken and written) Microsoft Products and Operating Systems including Word, Excel, Outlook, SharePoint, and PowerPoint Strong, clear and effective English and French written and verbal communication skills Attention to detail and accuracy Exceptional team spirit and proactivity Exceptional time management and multitasking abilities Remaining positive and persistent Good organizational skills Ability to work in a team Flexible, reliable and trustworthy Time management skills to multitask and adhere to SLAs Webex Contact Center Platform Intermediate level of knowledge of the English language to analyze documentation and bilingual files Benefits Computer equipment provided. No sales or solicitation. Dynamic work environment and great team. Paid training. Quick onboarding. Two paid sick days (after 3 months of employment). Two weeks of vacation. RRSP program (available after 6 months of employment). Paid holidays. Group insurance (available after 3 months). Company Overview New Era Technology is a provider of managed IT services and systems intended to augment and support technology related requirements. It was founded in 2013, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is