[Remote] Accounts Receivable Representative(Fully Remote)

Note: The job is a remote job and is open to candidates in USA. Nesco Resource is a staffing agency seeking a Customer Accounts & Collections Specialist. This role is responsible for managing customer outreach, resolving account discrepancies, and supporting Accounts Receivable activities to ensure accurate billing and timely payments. Responsibilities • Contact customers to verify, correct, or update account setup and billing information. • Build relationships with Staples customers—communicating directly with AP teams, internal supervisors, managers, and key stakeholders. • Manage inbound/outbound calls, emails, cases, and special project assignments with accuracy and professionalism. • Prioritize daily work and contact customers efficiently using collections and AR tools. • Identify billing, service, or AR issues and escalate to AR representatives as needed. • Collaborate closely with Sales, Accounts Receivable, and Customer Service to resolve account concerns. • Provide supporting documentation (Proof of Delivery, credit memos, statements, invoices) to resolve account discrepancies. • Identify potential risk exposure related to orders, billing, and invoicing and recommend appropriate actions. • Escalate large or complex collections issues and notify management of potential risks. • Manage workload to meet Service Level Agreement (SLA) expectations. • Document customer disputes, payment commitments, billing issues, and collection notes in detail. • Promote customer adoption of self-service portals, paperless billing, and electronic payment options. Skills • Previous experience in collections or Accounts Receivable follow-up, including managing overdue accounts and maintaining customer relationships. • Competitive, goal-oriented mindset with a drive to meet and exceed collection targets. • Strong customer service and quality assurance orientation. • Excellent problem-solving abilities and attention to detail. • Strong accuracy in data entry and financial recordkeeping. • Ability to manage time effectively and meet deadlines. • Excellent verbal and written communication skills for professional customer interactions. • High level of professionalism, adaptability, and willingness to learn. • Ability to resolve routine billing or account discrepancies independently. • Experience with data entry or financial processing in enterprise systems (e.g., SAP, Oracle, QuickBooks, or similar). • Prior experience managing aged receivables and implementing follow-up strategies. • Proficiency in Microsoft Office Suite; experience with Oracle or other accounting platforms required. • Familiarity with basic accounting and financial principles. • Demonstrated ability to follow structured processes and detailed instructions. • Strong organizational skills and thorough documentation habits. • Experience with skip tracing or research methods to locate customers or resolve outstanding balances. • Strong interpersonal and persuasive communication skills via phone and email. • Understanding of credit and collections best practices. Benefits • MEC (Minimum Essential Coverage) plan that encompasses Medical • Vision • Dental • 401K • EAP (Employee Assistance Program) services Company Overview • Nesco Resource s an Staffing and Recruiting firm. It was founded in 1956, and is headquartered in Cuyahoga Falls, Ohio, USA, with a workforce of 501-1000 employees. Its website is Apply tot his job