[Remote] Account Specialist, Growth

Note: The job is a remote job and is open to candidates in USA. 1Password is a rapidly growing company focused on building a secure digital future. The Account Specialist, Growth is responsible for ensuring the success of high-volume transactional customers by articulating the value of 1Password and assisting with customer relationships. Responsibilities Oversee a portfolio of clients, supporting users and prospects by understanding their goals and resolving pain points with our solutions Qualify leads, understand their business requirements, and manage the entire deal cycle from discovery through close (e.g organizing demos, providing proposals, ensuring successful onboarding handoff, etc.) Fostering and nurturing clients needs and leverage internal subject matter experts to ensure they are answered accurately and in a timely manner Proactively engage clients to assess customer experience and current usage of product, and identify upsell opportunities Collaborate with internal teams (Customer Success, Onboarding, etc.) to ensure timely deal closures Share client feedback and requirements with cross-functional teams (growth, marketing, operations, etc.) to ensure we're working on projects that support business goals and raise client satisfaction Monitor metrics and KPIs (activity metrics, time to close, average deal size, etc.) and take action on any trends observed Utilize Salesforce to accurately manage, track, and report sales activities and results Skills 1+ years in a Sales, Account management, Customer success, or related role preferably in a SaaS environment Proven ability to effectively manage a pipeline with consistent performance against various sales metrics (revenue quota, sales target, etc) Ability to thrive in a fast-paced environment and adapt to changing priorities and demands Create and deliver compelling sales presentations to prospective clients to achieve sales goals Strong communication skills with a demonstrated ability to articulate complex technical terms in a digestible way Demonstrated experience handling a high volume of inbound customer inquiries through various channels (e.g, phone, email, and chat) Strong organizational skills with a proven ability to manage multiple priorities simultaneously, ensuring Customer issues are resolved in a timely manner Strong interpersonal skills with a demonstrated ability in building customer relationships Experience with 1Password or other password managers Experience with Salesforce, Gainsight etc. or related Benefits Health Dental 401k Paid time off Equity grant RRSP Maternity and parental leave top-up programs Generous PTO policy Four company-wide wellness days Company equity for all full-time employees Retirement matching program Free 1Password account Paid volunteer days Employee-led inclusion and belonging programs and ERGs Peer-to-peer recognition through Bonusly Company Overview 1Password operates as a password manager for documents, credit card information, and addresses. It was founded in 2005, and is headquartered in Toronto, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is