[Remote] Account Receivable Collections Specialist

Note: The job is a remote job and is open to candidates in USA. CalcAir is a trusted name in benefits software and services, part of the Gemini Group under Constellation Software Inc. They are seeking an experienced Accounts Receivable & Collections Specialist to manage customer accounts, monitor outstanding balances, and ensure timely collections while providing excellent customer service. Responsibilities • Contact customers to resolve overdue accounts, negotiate payment arrangements, and secure payments by asking probing questions to understand objections, overcome stall tactics, and determine necessary actions for delinquent accounts • Resolve collection issues by examining customer terms and payment history, establishing payment plans, and recording payments • Maintain accurate tracking and documentation of customer activity, communications, and payments for audits and compliance • Collaborate with internal departments to resolve billing issues and improve AR processes • Reconcile invoicing, contract and payment discrepancies • Identify and escalate delinquent accounts as needed • Prepare weekly and monthly AR metrics, reports, and tracking spreadsheets • De-escalate situations with customers and strive for one-call resolution • Handle and process payments through multiple channels (phone and email) • Develop strong rapport while connecting with customers • Perform administrative tasks and additional duties as required Skills • 3–5 years of Collections experience or a combination of education and industry experience in Accounts Receivable, Collections, or related accounting roles • Knowledgeable in Microsoft Excel, including VLOOKUP/XLOOKUP, pivot tables, formulas, and filtering • Strong data reconciliation and analytical skills with excellent attention to detail • Working knowledge of AR best practices • Experience with ERP/accounting systems (e.g., SAP, Great Plains, QuickBooks, etc.) • Prior experience with a software company is an asset • Experience with Salesforce/HubSpot and PaySimple is an asset • Excellent customer service skills, with the ability to be courteous and persuasive • Exceptional written and verbal communication skills • Ability to work under pressure, problem-solve, analyze, and prioritize in a multi-task environment • Proven ability to process a high volume of work with accuracy, attention to detail, and meet expectations in a timely manner • Goal-oriented, able to make focused decisions, and performance-driven • Must be flexible, adaptable, effective, and efficient in promoting a healthy work environment • Associate or Bachelor's degree in Accounting, Finance, or related field • Experience in high-volume AR environments • Knowledge of credit management and collections strategies Benefits • A comprehensive benefits package • Vacation and floater days • Access to Profit Sharing through our bonus programs • The opportunity to participate in the CSI Employee Stock Purchase Plan Company Overview • WineFetch is an e-commerce and marketing platform for the retail wine and spirits industry It was founded in 2004, and is headquartered in Chapel Hill, North Carolina, USA, with a workforce of 11-50 employees. Its website is Apply tot his job