[Remote] Account Manager (MSP or MSSP) - Remote (USA)
Note: The job is a remote job and is open to candidates in USA. Echelon Risk + Cyber is a leading cybersecurity consulting firm focused on defending human rights to security and privacy. They are seeking a highly skilled Account Manager to manage and grow a portfolio of vCISO-led clients, expanding the adoption of their Managed Security Services while ensuring client satisfaction and revenue retention.
Responsibilities
ā¢ Serve as the primary commercial point of contact for assigned vCISO/GRCaaS/MSSP clients (all monthly recurring revenue clients)
ā¢ Build trusted relationships with executive stakeholders (CISO, CIO, CTO, CFO, COO)
ā¢ Lead recurring account reviews focused on risk posture, roadmap progress, and service optimization
ā¢ Ensure renewals are proactively managed and executed on time
ā¢ Identify expansion opportunities based on: Risk assessments and vCISO findings, Control gaps identified through frameworks (NIST CSF, CIS, HIPAA, etc.), Incident trends, vulnerability data, and audit readiness needs
ā¢ Position MSSP services as natural extensions of the vCISO strategy
ā¢ Position professional services engagements as natural milestones in the client journey
ā¢ Own the expansion pipeline within existing accounts from discovery through close
ā¢ Partner with internal stakeholders for solution alignment and demos
ā¢ Ensure scope alignment between advisory services and managed security services
ā¢ Track utilization, service adoption, and customer outcomes
ā¢ Maintain accurate account notes, opportunities, and forecasts in CRM
ā¢ Drive Net Revenue Retention (NRR) and account growth targets
ā¢ Forecast expansion revenue with confidence and accuracy
ā¢ Identify at-risk accounts early and execute mitigation plans
ā¢ Net Revenue Retention (NRR) target
ā¢ MSSP attach rate across vCISO accounts
ā¢ Expansion pipeline value and close rate
ā¢ Renewal rate and contract term extensions
ā¢ Client satisfaction and executive engagement cadence
Skills
ā¢ 5+ years in account management, customer success, or sales within cybersecurity, MSSP, or IT services
ā¢ Strong understanding of vCISO service models
ā¢ Strong understanding of Managed Security Services (SOC, MDR, VM, IAM, Email Security, Vulnerability Management)
ā¢ Strong understanding of risk and compliance frameworks (NIST CSF, CIS Controls, HIPAA, SOC 2, ISO 27001)
ā¢ Experience selling consultative, recurring services to mid-market and enterprise clients
ā¢ Ability to communicate security risk in business and financial terms
ā¢ Proven track record of expansion and retention within existing accounts
ā¢ Applicants must have authorization to work in the United States without current or future visa sponsorship
ā¢ Prior experience working directly with MSSP or SOC teams
ā¢ Familiarity with security tooling (EDR/XDR, SIEM, vulnerability scanners, M365 Security, etc.)
ā¢ Experience supporting regulated industries (healthcare, financial services, SaaS)
ā¢ CRM proficiency (HubSpot or equivalent)
Benefits
ā¢ Access to medical, dental, and vision insurance through Cigna, with the majority of the employee cost covered by the employer.
ā¢ Employer funding to HSA accounts and FSA access.
ā¢ Access to a 401(k) through Vanguard with a guaranteed employer contribution
ā¢ Flexible vacation policy that allows you to manage your schedule and rest and recharge when you need to
ā¢ 11 holidays with flexibility based on what is important for you and those you love.
ā¢ Family-friendly benefits, including weeks off for Maternity leave, weeks off for non-birthing parent leave, employer-paid short-term and long-term disability, employer-paid life insurance, and access to additional life insurance, hospital coverage, accidental coverage, discounted mental health support, and more
ā¢ Support on individual development through certifications, continued learning, conferences, and more
Company Overview
ā¢ Echelon Risk + Cyber is a cybersecurity and IT risk advisory services firm. It was founded in 2021, and is headquartered in Austin, Texas, USA, with a workforce of 51-200 employees. Its website is https://echeloncyber.com.
Apply Now
Apply Now
Responsibilities
ā¢ Serve as the primary commercial point of contact for assigned vCISO/GRCaaS/MSSP clients (all monthly recurring revenue clients)
ā¢ Build trusted relationships with executive stakeholders (CISO, CIO, CTO, CFO, COO)
ā¢ Lead recurring account reviews focused on risk posture, roadmap progress, and service optimization
ā¢ Ensure renewals are proactively managed and executed on time
ā¢ Identify expansion opportunities based on: Risk assessments and vCISO findings, Control gaps identified through frameworks (NIST CSF, CIS, HIPAA, etc.), Incident trends, vulnerability data, and audit readiness needs
ā¢ Position MSSP services as natural extensions of the vCISO strategy
ā¢ Position professional services engagements as natural milestones in the client journey
ā¢ Own the expansion pipeline within existing accounts from discovery through close
ā¢ Partner with internal stakeholders for solution alignment and demos
ā¢ Ensure scope alignment between advisory services and managed security services
ā¢ Track utilization, service adoption, and customer outcomes
ā¢ Maintain accurate account notes, opportunities, and forecasts in CRM
ā¢ Drive Net Revenue Retention (NRR) and account growth targets
ā¢ Forecast expansion revenue with confidence and accuracy
ā¢ Identify at-risk accounts early and execute mitigation plans
ā¢ Net Revenue Retention (NRR) target
ā¢ MSSP attach rate across vCISO accounts
ā¢ Expansion pipeline value and close rate
ā¢ Renewal rate and contract term extensions
ā¢ Client satisfaction and executive engagement cadence
Skills
ā¢ 5+ years in account management, customer success, or sales within cybersecurity, MSSP, or IT services
ā¢ Strong understanding of vCISO service models
ā¢ Strong understanding of Managed Security Services (SOC, MDR, VM, IAM, Email Security, Vulnerability Management)
ā¢ Strong understanding of risk and compliance frameworks (NIST CSF, CIS Controls, HIPAA, SOC 2, ISO 27001)
ā¢ Experience selling consultative, recurring services to mid-market and enterprise clients
ā¢ Ability to communicate security risk in business and financial terms
ā¢ Proven track record of expansion and retention within existing accounts
ā¢ Applicants must have authorization to work in the United States without current or future visa sponsorship
ā¢ Prior experience working directly with MSSP or SOC teams
ā¢ Familiarity with security tooling (EDR/XDR, SIEM, vulnerability scanners, M365 Security, etc.)
ā¢ Experience supporting regulated industries (healthcare, financial services, SaaS)
ā¢ CRM proficiency (HubSpot or equivalent)
Benefits
ā¢ Access to medical, dental, and vision insurance through Cigna, with the majority of the employee cost covered by the employer.
ā¢ Employer funding to HSA accounts and FSA access.
ā¢ Access to a 401(k) through Vanguard with a guaranteed employer contribution
ā¢ Flexible vacation policy that allows you to manage your schedule and rest and recharge when you need to
ā¢ 11 holidays with flexibility based on what is important for you and those you love.
ā¢ Family-friendly benefits, including weeks off for Maternity leave, weeks off for non-birthing parent leave, employer-paid short-term and long-term disability, employer-paid life insurance, and access to additional life insurance, hospital coverage, accidental coverage, discounted mental health support, and more
ā¢ Support on individual development through certifications, continued learning, conferences, and more
Company Overview
ā¢ Echelon Risk + Cyber is a cybersecurity and IT risk advisory services firm. It was founded in 2021, and is headquartered in Austin, Texas, USA, with a workforce of 51-200 employees. Its website is https://echeloncyber.com.
Apply Now
Apply Now