[Remote] Account Coordinator | Team Bravo

Note: The job is a remote job and is open to candidates in USA. Team Velocity is a full-service marketing agency serving the automotive industry. As an Account Coordinator for the Customer Success Team, you will support account management and ensure timely deliverables while maintaining communication with clients and account teams.ResponsibilitiesAttain working knowledge of Team Velocity’s processes, account management, integrated strategies and our proprietary technology platform, Apollo®Assist with preparation of Customer Success documents, i.e., meeting agendas, reporting decks, and general Client communicationsParticipate in and document Client meeting discussions and conference callsMaintain constant communication with Account Teams on deliverables’ status and current work-in-progress using internal processesAssist with resolving Client questions and needs in a timely mannerWork to problem-solve production issues and errors; escalate issues, as neededUnderstand Clients’ goals and effectively organize deliverables to ensure productive campaign resultsUpdate and maintain Clients’ Consumer Portal(s)Learn, and maintain, knowledge of compliance and co-op requirements for all manufacturersSupport Account Management team with additional tasks, as neededWork ahead on client deliverables; what you know in advance, do in advanceKnow your Client! Learn, and maintain, knowledge of Client Accounts; understand their Perfect MarketBe a student of the Industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategiesExercise proactive daily communications in a professional and efficient manner, with both colleagues and clientsContinually seek ways to add value to the Client / Agency relationshipSkillsBachelor's degree in Marketing, Advertising, Communications, or related fieldA minimum of 0-2 years' professional experienceProficient in Microsoft OfficeExtremely organized, task and detailed-orientedMust be a critical thinkerExceptional communication skills, demonstrated ability to write, listen and articulate in a clear, concise, and professional mannerDemonstrated ability to proactively take ownership of projectsAbility to establish priorities and objectivesMust be flexible in a fast-paced, ever-changing environmentMust maintain focus and constructive behavior under pressureAutomotive Agency, Automotive In-House Marketing and/or Customer Service experienceUnderstanding of integrated marketing strategies, including traditional and mediaSolid understanding of digital marketingUnderstanding of the Automotive Dealership Industry (Tier 3), In-House Dealership Marketing, and/or Automotive Advertising/AgencyBenefitsMedicalDentalVision401(k)/matchingPaid vacationWellnessAnd moreCompany OverviewTeam Velocity is revolutionizing the automotive industry with technology that digitizes the car buying and vehicle ownership processes. It was founded in 2005, and is headquartered in Herndon, Virginia, USA, with a workforce of 501-1000 employees. Its website is http://www.teamvelocitymarketing.com.



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