Relief Referral Coordinator

Department OverviewThis position is responsible for triage, facilitation, and problem-solving of all referrals and faxes received for OHSU from external sources. This position ensures that all incoming referrals are processed according to OHSU standards and procedures. The incumbent spends most of their day receiving incoming referrals to OHSU from external providers in the community. With a high degree of attention to detail, this incumbent ensures that all items received are accurate and complete. They use department policies and procedures to enter the referral into Epic (OHSU’s chosen EMR). Once in Epic the referral routes to the appropriate clinic New Patient To Schedule work queue. This position is responsible for not only the initial data entry but also identifying challenges and barriers for our patients through this process. This position communicates with, referring providers and other clinicians to ensure we have the most up to date and accurate information to process the referral. This position reaches out to request only basic demographic and referral information if required to complete a referral which has been received but is found to be incomplete. This position will also support the Connected Care Center.A successful incumbent is one who enjoys a high level of data entry work while paying very close attention to details. They are able to provide clear feedback to the manager about challenges and barriers experienced in the process. They offer ideas for solutions. They always keep the patient as the focus. This candidate would find great success in knowing that each referral entered and worked each day was directly making a difference in a patient’s life.This position serves as a member of the Ambulatory Access Services department, which is responsible to support the systems and operations of ambulatory practices, professional service and hospital departments.Workflows supported by the AAS department include: patient appointment scheduling, new patient visit preparation, referrals entry and triage. The department supports its customers in workflows that start when the external referral is received to when the patient initially calls to obtain services, through their arrival in clinic.Function/Duties of PositionKey Responsibilities & Performance StandardsProcess incoming referrals:Process incoming referrals and verify that the information received is accurate and completeVerify correct information for referral based on Intake MatrixRoute referral in Epic to correct department work queueCommunication:Communicate with referring practice if information is incomplete, inaccurate or additional information is neededCommunicate with supervisor/manager if informationMonitoring and quality assessment:Identify barriers to referrals being processed appropriatelyIdentify system or process improvementsKeep management apprised of issues, challenges and barriersDiagnosis Matrix:Regularly review and recommend updates to the Intake MatrixEnsure accuracy of details on the Matrix. Work with Supervisor if updates are neededOther duties as assignedRequired QualificationsBachelor’s degree plus 2 years’ experience working in a ambulatory clinic, OR Associate’s degree plus 4 years’ experience working in a ambulatory clinic. ORHigh School diploma plus 6 years’ experience working in a ambulatory clinic. Knowledge of multiple Ambulatory workflowsPreferred QualificationsProven interpersonal problem-solving and conflict resolution skillsProven ability to think at a systems level while performing detailed workProcessing and entering referrals for multiple clinicsAbility to multi-task in a high-volume situation.Ability to work autonomously, with a high level of accuracy, speed and exhibit a willingness to work with deadlines.Excellent verbal and written communication skillsExceptional customer service skillsElectronic medical recordWorking in a health care access center creating referralsExperience scheduling patient appointmentsEpic experienceAppointment schedulingPrevious referral management experienceExperience in various ambulatory clinics or knowledge thereofAdditional DetailsMonday-Friday business hours, shift to be determined. This is a work from home position. High level of data entry work while needing high attention to detail. May sit through entire shift.All are welcomeOregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or [email protected] posted on Himalayas

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