Registered Nurse (RN) - Triage Specialist

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities. ​​The RN Triage Specialist provides telephonic triage to assist callers to determine the most appropriate level of care needed for the current situation expressed or assessed, following workflows and utilizing protocols/resources to provide supportive service to patients and customers. The RN Triage Specialist will maintain a performance standard that prioritizes safety, quality and experience and coincides with the organization's mission and identified key strategic or performance initiates. Please note the following details prior to apply: • This position REQUIRES an active Compact RN license. • This position REQUIRES a HIPAA compliance at home workspace. (Secure physical areas with a lock on door to office space and ensuring screens are not visible to unauthorized individuals.) • This position REQUIRES home office space equipped highspeed internet of 100mbps download speed and 20mbps upload speed. If your current internet does not meet expectations, we will ask that you upgrade prior to your interview. You will need the speeds to be able to participate in the job shadowing, during the last 30 minutes of the one hour and fifteen-minute interview. • This position REQUIRES a secondary workspace with access to highspeed internet private access. • 4-6 Weeks Training Schedule may differ from available shifts. We currently have opportunities available across all shifts - days, evenings, and nights - with both full-time and part-time positions. Schedules are set and follow a six-week rotation, which includes an every-other-weekend requirement. There is also an on-call component and a rotating holiday requirement for all positions. Once you're placed into a schedule, you'll be expected to work that set schedule for at least six months before any schedule change request is considered. Please note that while schedule change requests are reviewed every six weeks, they are not guaranteed and are evaluated based on our established standard operating procedures. During orientation, you will follow the schedule of your assigned preceptor. Leadership will make every effort to match you with a preceptor on your designated shift (days, evenings, or nights), but final assignments are based on preceptor availability and may not always align perfectly with your shift • Hours subject to change based on need of operations Essential Job Functions • ​Provides telephonic triage or requested support and / or virtual monitoring. Offers subsequent recommendations, education or care advice using decision making tools, clinical judgement, and defined workflows. • Participates in care coordination, by partnering with customers to reduce readmissions, enhance chronic disease management, manage health risk and injury reporting. Schedules provider appointments and facilitates provider communication. • ​​Ensures accurate, timely documentation in the EMR (Electronic Medical Record) according to best practice, guidelines, or workflows. • Participates in virtual monitoring and subsequent reporting and escalation to support services identified by customer. Provides additional support to Conduit Health Partners business functions as identified to ensure all patient needs are being met and continuity of Conduit Health Partners business operations is maintained. • Participates in process improvement, professional development, peer development and peer review This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation and appropriate within the scope of practice for the registered nurse. Licensing/Certification RN license required in applicable state(s). ​​Multistate/Compact RN Licensure​ preferred Education ​​ADN or Diploma​ Nursing required ​​BSN​ preferred Work Experience 1 year of acute care nursing experience required. Triage experience preferred. Training EPIC Electronic Health Record (preferred) IT Requirements Minimum internet speed of primary and secondary work locations is: • Download speed of 100Mpbs • Upload speed of 20Mbps Office Setting Must have a designated workspace with a locked door, per HIPAA regulations. Working Conditions Periods of high stress and fluctuating workloads may occur. General office environment. May have periods of constant interruptions. Required to car travel to off-site locations, occasionally in adverse weather conditions. Prolonged periods of working alone. Skills Inform medical professionals regarding patient conditions and care Assessment of condition via telephone or video ​Attention to detail Critical thinking Communication Teamwork Conflict resolution Active listening Relationship building Agility and adaptability As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) • Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders • Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected] Apply tot his job