Registered Nurse (RN) Triage & Care Coordination (3582)
PRIMARY DUTIES Perform comprehensive telephonic and electronic nursing assessments to evaluate patient symptoms and determine appropriate level of care Utilize standardized triage protocols and clinical judgment to guide care recommendations (e.g., home care, same-day visit, urgent/emergent care) Facilitate one-call resolution whenever appropriate, reducing unnecessary follow-up and in-basket messaging Document all patient interactions accurately and efficiently in the EHR Escalate complex or high-risk cases to providers or appropriate care settings Coordinate same-day or next-day appointments based on clinical need Manage and respond to in-basket messages, lab results, and patient inquiries within established turnaround times Provide patient education, including symptom management, medication guidance, and follow-up care instructions Support population health initiatives by identifying care gaps and facilitating appropriate interventions OTHER DUTIES Serve as a clinical resource for CMAs, LVNs, and other care team members Collaborate with providers and interdisciplinary teams to optimize workflows and patient outcomes Participate in quality improvement initiatives related to access, triage efficiency, and patient safety Assist in development and refinement of triage protocols and workflows Participate in orientation, training, and competency validation activities Maintain compliance with all organizational policies, regulatory requirements, and clinical standards Perform other duties as assigned