Registered Client Service & Operations Associate (OSJ Track / Series 24 Path) (Remote)
Luminous Financial Group | Remote (San Diego preferred)
Part-time to start (20 hours/week) → opportunity to transition to full-time after training/probationary period
Pay: $24–$35/hour (equivalent to ~$50,000–$70,000/year when full-time) + potential performance bonuses
About Luminous Financial Group
Luminous Financial Group is a boutique financial services firm supporting wealth management clients, financial planning clients, advisors, retirement plans, and 401(k) participants. We’re a small team that takes pride in being responsive, organized, and genuinely helpful. We’re hiring a licensed, client-facing professional who enjoys variety, takes ownership, and wants to grow into higher-responsibility work—potentially including OSJ/compliance responsibilities (Series 24 path).
The Opportunity
This role is ideal for someone who:
• Is already Series 7, 63, and 65 licensed
• Has at least 2 years in the industry
• Wants a role with real responsibility and growth potential
• Can thrive in a small-company environment where priorities shift and teamwork matters
While the role starts part-time for training, the intent is to ramp hours/responsibility for the right person after they successfully complete initial training/probation.
Core Responsibilities
1) Manage 401(k) Participant Call Center Support
You will be a key point of contact for participants across the retirement plans we manage.
Responsibilities include:
• Answering inbound participant calls and resolving needs in a professional, calm, and friendly manner
• Assisting with account access/navigation, plan questions, and general participant support
• Coordinating follow-ups and documenting interactions clearly
• Ensuring a consistent, high-quality participant experience
2) Own New Client Onboarding (High-Touch Process Owner)
This is not a “send paperwork and disappear” onboarding. We want clients to feel taken care of.
Responsibilities include:
• Acting as the primary onboarding guide for new clients
• Coordinating with our assistant who helps gather information and handle paperwork
• Proactively scheduling walkthroughs and being available to clients during onboarding
• Offering hands-on help with technology, account access, portals, and “how to” training
• Creating a white-glove, organized, confidence-building onboarding experience
3) Backup Administrative Coverage (As Needed)
We have an administrative assistant; you’ll serve as backup support when she is out or overloaded:
• Scheduling coordination, operational follow-ups, and general support tasks
• Helping keep day-to-day work moving when volume spikes
4) Support Group 401(k) Meetings and 1-on-1 Participant Meetings (Some Travel)
Over time, you may help with:
• Group 401(k) meetings
• 1-on-1 participant meetings (some on-site travel, not frequent)
• Zoom-based participant/client meetings as an alternative for some plans/clients
5) Advisor Vacation Coverage & Support
When advisors are out, you’ll help keep client service moving:
• Supporting trading-related needs and time-sensitive operational tasks (within your licensed role and firm procedures)
• Coordinating client communications and follow-ups
• Helping ensure nothing slips through the cracks
6) Long-Term Growth: “Luminous Clients” & Bonus Potential
For the right person, there is a path to supporting a book of firm clients over time:
• Clients remain “Luminous” clients
• Compensation would be via wages plus performance bonuses (not a standalone commission-based advisor role)
7) OSJ / Compliance Track Growth (Series 24 Path)
We are strongly interested in hiring someone who can grow into an OSJ designee role.
Over time (and subject to licensing/approval), responsibilities may include:
• Monitoring email and correspondence for compliance purposes
• Approving business and handling daily compliance tasks
• Supporting documentation standards and audit-readiness
• Working with advisors we supervise to ensure proper compliance processes and documentation
• Handling annual supervisory review of advisors across multiple teams
Required Qualifications
• Active Series 7, 63, and 65 licenses (required)
• 2+ years experience in financial services (client service, operations, advisor support, retirement plan support, broker-dealer/RIA environment, etc.)
• Strong communication skills—clear, professional, and client-friendly
• High attention to consider-the-details work (paperwork, follow-ups, documentation, process)
• Comfortable working remotely while staying accountable and responsive
• Strong team orientation—no “that’s not my job” mindset
Preferred Qualifications
• San Diego area (preferred, not required)
• Series 24 already, or a strong commitment and plan to obtain it
• Experience with 401(k) participant services, onboarding, trading support, or compliance workflows
• Bachelor’s degree preferred (not required)
What Success Looks Like (First 60–90 Days)
• You’re confidently handling participant call needs and follow-ups
• You’re owning onboarding timelines and creating a high-touch experience clients appreciate
• You’re becoming a reliable internal coverage partner for advisors and operations
• You’re demonstrating readiness and interest in progressing toward OSJ/Series 24 responsibilities
Schedule, Pay & Growth
• Start ~20 hours/week during training/ramp-up
• Opportunity to increase hours and responsibilities after training/probation
• $24–$35/hour (DOE) + potential performance bonuses
Background Check & Fingerprinting Requirement
Final candidates must successfully complete fingerprinting and a background check as a condition of employment. Employment is contingent upon completion of required screenings and compliance steps prior to the start date.
Benefits & Additional Compensation
• Paid Time Off (PTO) – PTO is included and increases over time based on tenure.
• 401(k) Plan with Company Match – Employees are eligible to participate in the firm’s 401(k) plan once eligibility requirements are met. The company provides a 4% employer match.
• Health Insurance (In Progress) – Luminous Financial Group is currently evaluating a group health insurance plan. If implemented, health coverage may be offered as part of the total compensation package for eligible employees.
• Performance-Based Bonuses – Additional compensation opportunities may be available based on performance and expanded responsibilities.
How to Apply
Please submit:
• Resume
• A short note confirming your licenses (Series 7/63/65/24) and your interest in the OSJ/Series 24 path
• Your location, availability, and when you could start
Pay: $24.00 - $35.00 per hour
Expected hours: 20.0 – 40.0 per week
Benefits:
• 401(k)
• Paid time off
Application Question(s):
• Where are you located and would you willing to be occasionally travel for this position?
• Are you willing to work Pacific Time business hours?
Education:
• Bachelor's (Preferred)
License/Certification:
• Series 7 (Required)
• Series 63 (Required)
• Series 65 (Required)
• Series 24 (Preferred)
Work Location: Remote
Apply Now
Apply Now
Part-time to start (20 hours/week) → opportunity to transition to full-time after training/probationary period
Pay: $24–$35/hour (equivalent to ~$50,000–$70,000/year when full-time) + potential performance bonuses
About Luminous Financial Group
Luminous Financial Group is a boutique financial services firm supporting wealth management clients, financial planning clients, advisors, retirement plans, and 401(k) participants. We’re a small team that takes pride in being responsive, organized, and genuinely helpful. We’re hiring a licensed, client-facing professional who enjoys variety, takes ownership, and wants to grow into higher-responsibility work—potentially including OSJ/compliance responsibilities (Series 24 path).
The Opportunity
This role is ideal for someone who:
• Is already Series 7, 63, and 65 licensed
• Has at least 2 years in the industry
• Wants a role with real responsibility and growth potential
• Can thrive in a small-company environment where priorities shift and teamwork matters
While the role starts part-time for training, the intent is to ramp hours/responsibility for the right person after they successfully complete initial training/probation.
Core Responsibilities
1) Manage 401(k) Participant Call Center Support
You will be a key point of contact for participants across the retirement plans we manage.
Responsibilities include:
• Answering inbound participant calls and resolving needs in a professional, calm, and friendly manner
• Assisting with account access/navigation, plan questions, and general participant support
• Coordinating follow-ups and documenting interactions clearly
• Ensuring a consistent, high-quality participant experience
2) Own New Client Onboarding (High-Touch Process Owner)
This is not a “send paperwork and disappear” onboarding. We want clients to feel taken care of.
Responsibilities include:
• Acting as the primary onboarding guide for new clients
• Coordinating with our assistant who helps gather information and handle paperwork
• Proactively scheduling walkthroughs and being available to clients during onboarding
• Offering hands-on help with technology, account access, portals, and “how to” training
• Creating a white-glove, organized, confidence-building onboarding experience
3) Backup Administrative Coverage (As Needed)
We have an administrative assistant; you’ll serve as backup support when she is out or overloaded:
• Scheduling coordination, operational follow-ups, and general support tasks
• Helping keep day-to-day work moving when volume spikes
4) Support Group 401(k) Meetings and 1-on-1 Participant Meetings (Some Travel)
Over time, you may help with:
• Group 401(k) meetings
• 1-on-1 participant meetings (some on-site travel, not frequent)
• Zoom-based participant/client meetings as an alternative for some plans/clients
5) Advisor Vacation Coverage & Support
When advisors are out, you’ll help keep client service moving:
• Supporting trading-related needs and time-sensitive operational tasks (within your licensed role and firm procedures)
• Coordinating client communications and follow-ups
• Helping ensure nothing slips through the cracks
6) Long-Term Growth: “Luminous Clients” & Bonus Potential
For the right person, there is a path to supporting a book of firm clients over time:
• Clients remain “Luminous” clients
• Compensation would be via wages plus performance bonuses (not a standalone commission-based advisor role)
7) OSJ / Compliance Track Growth (Series 24 Path)
We are strongly interested in hiring someone who can grow into an OSJ designee role.
Over time (and subject to licensing/approval), responsibilities may include:
• Monitoring email and correspondence for compliance purposes
• Approving business and handling daily compliance tasks
• Supporting documentation standards and audit-readiness
• Working with advisors we supervise to ensure proper compliance processes and documentation
• Handling annual supervisory review of advisors across multiple teams
Required Qualifications
• Active Series 7, 63, and 65 licenses (required)
• 2+ years experience in financial services (client service, operations, advisor support, retirement plan support, broker-dealer/RIA environment, etc.)
• Strong communication skills—clear, professional, and client-friendly
• High attention to consider-the-details work (paperwork, follow-ups, documentation, process)
• Comfortable working remotely while staying accountable and responsive
• Strong team orientation—no “that’s not my job” mindset
Preferred Qualifications
• San Diego area (preferred, not required)
• Series 24 already, or a strong commitment and plan to obtain it
• Experience with 401(k) participant services, onboarding, trading support, or compliance workflows
• Bachelor’s degree preferred (not required)
What Success Looks Like (First 60–90 Days)
• You’re confidently handling participant call needs and follow-ups
• You’re owning onboarding timelines and creating a high-touch experience clients appreciate
• You’re becoming a reliable internal coverage partner for advisors and operations
• You’re demonstrating readiness and interest in progressing toward OSJ/Series 24 responsibilities
Schedule, Pay & Growth
• Start ~20 hours/week during training/ramp-up
• Opportunity to increase hours and responsibilities after training/probation
• $24–$35/hour (DOE) + potential performance bonuses
Background Check & Fingerprinting Requirement
Final candidates must successfully complete fingerprinting and a background check as a condition of employment. Employment is contingent upon completion of required screenings and compliance steps prior to the start date.
Benefits & Additional Compensation
• Paid Time Off (PTO) – PTO is included and increases over time based on tenure.
• 401(k) Plan with Company Match – Employees are eligible to participate in the firm’s 401(k) plan once eligibility requirements are met. The company provides a 4% employer match.
• Health Insurance (In Progress) – Luminous Financial Group is currently evaluating a group health insurance plan. If implemented, health coverage may be offered as part of the total compensation package for eligible employees.
• Performance-Based Bonuses – Additional compensation opportunities may be available based on performance and expanded responsibilities.
How to Apply
Please submit:
• Resume
• A short note confirming your licenses (Series 7/63/65/24) and your interest in the OSJ/Series 24 path
• Your location, availability, and when you could start
Pay: $24.00 - $35.00 per hour
Expected hours: 20.0 – 40.0 per week
Benefits:
• 401(k)
• Paid time off
Application Question(s):
• Where are you located and would you willing to be occasionally travel for this position?
• Are you willing to work Pacific Time business hours?
Education:
• Bachelor's (Preferred)
License/Certification:
• Series 7 (Required)
• Series 63 (Required)
• Series 65 (Required)
• Series 24 (Preferred)
Work Location: Remote
Apply Now
Apply Now