Registered Agent Client Service Representative

Capitol Services is a leading provider of services to legal and financial professionals and is seeking a Registered Agent Client Service Representative to join their team in Austin, TX. The role involves providing support and service to clients by fulfilling registered agent duties and assisting with the processing of annual reports during peak season.ResponsibilitiesCommunicate with clients, coworkers, correspondents, jurisdiction employees, and others in a timely, effective, and professional mannerPresence in the office to receive legal service of process documents and official state correspondence on clients' behalfProcess legal service of process documents and official state correspondenceAccess public record websites to file and retrieve publicly recorded documentsReview, prepare, and submit annual report filings, paying close attention to rules and regulationsCorrectly enter and maintain client informationGenerate invoices following client billing preferencesMaintain clear records throughout transactions to ensure accurate results and invoicingAnswer telephones and operate office equipment, such as photocopiers and scannersSkillsStrong organizational and time management skills: You have the ability to multi-task and prioritize projects / assignmentsStrong attention to detail and exhibit a reasonable sense of urgency when processing orders to completionExcellent communication skills: You have excellent verbal and written communication skillsAbility to communicate in both a professional and friendly manner with clients, coworkers, correspondents, and othersEager to use new tools and learn new processes and technologiesAbility to adapt to changing priorities while working in a fast-paced and high-stress environmentStrong problem-solving skills to address any challenges that may ariseAbility to retain and implement instruction and trainingOpen to learn and navigate current processes and systemsNot afraid to ask questionsDemonstrate a positive attitudeCourteous and polite, especially when navigating through difficult conversations, problems, or complaintsAble to work in both a team and independent settingFoster support and dependability towards peers while also getting individual tasks done within specific time constraintsAble to work during regular business hours in the Austin officePunctual individual and able to follow an assigned work scheduleAble to maintain client confidentiality at all timesComfortable using Microsoft Software (Outlook, Word, and Excel) and interacting with Adobe PDF documentsAble to remain in a stationary position 75% of the timeBenefits3 medical plans to choose from, including a 100% employer-paid option for the employee100% employer-paid dental and vision benefits for the employee401(k) with scheduled employer contributionEmployer-paid employee assistance program, as well as life and long-term disability insurance4 weeks of paid time off annually, which begins accruing upon hire, and 10 paid holidaysEncouraged work-life balance including a hybrid working model with WFH equipment provided following 6 months of successful trainingOffice team events and learning development opportunitiesAccess to building fitness centerCompany OverviewCapitol Services is a different kind of service company. It was founded in 1978, and is headquartered in Austin, Texas, US, with a workforce of 51-200 employees. Its website is http://www.capitolservices.com.



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