Regional Sales Specialist

Zimmer Biomet is a global medical technology leader focused on enhancing patient mobility. The Regional Sales Specialist will support Field Sales and the Regional Sales Coordinator team by ensuring timely processing of orders and addressing product availability challenges.ResponsibilitiesReceive and process orders by phone, App, or e-mail within 4 hours of receiptAssist Regional Sales Coordinator, within their assigned region, when the RSC(s) for that region is unavailableAssist the RSC’s with scheduling loaners and coordinate surgery coverage, including field transfers and set extensionsSupport timely resolution of customer complaints, concerns, and inquiriesReview cases per assigned region for accuracy and completenessDocument and communicate any errorsTrack shipped orders keeping field sales representatives informed regarding shipment status and resolve late shipments when requestedProcess proposals/quote requests from specific field sales, as requestedResolve routine customer complaints with order status, credit hold, and shipping problems, product upgrades or price adjustments, as requiredAdvise Regulatory Affairs of priority complaints or those that involve regulatory agencies such as the FDAPerform duties in compliance with applicable FDA and state regulations as well as standards including, but not limited to, ISO 13485Ability to work overtime as required to complete assigned projects on timeOther duties as assignedMay on occasion assist with Field Inventory AuditsSkillsAssociate Degree (A.A) or equivalent from two-year college or technical school, four-year degree preferred, or equivalent combination of education and/or experienceStrong interpersonal skills, ability to influence others, organizational skills, and ability to handle increasing levels of responsibilityAbility to define problems, collect data, establish facts, draw valid conclusions, and creative problem solveAbility to work effectively and efficiently in a team environmentAbility to work overtime as required to complete assigned projects on timePerform duties in compliance with applicable FDA and state regulations as well as standards including, but not limited to, ISO 13485Previous experience at a medical device company preferred1+ years related sales support, customer service, customer facing experience and/or training preferred or relevant experience within the departmentExperience with SAP (ERP system) preferredBenefitsDevelopment opportunitiesRobust employee resource groups (ERGs)Flexible working environmentLocation specific competitive total rewardsWellness incentivesCulture of recognition and performance awardsCompany OverviewZimmer Biomet is a medical device manufacturing company that offers orthopedic reconstructive, spinal, and trauma devices. It was founded in 1927, and is headquartered in Warsaw, Indiana, USA, with a workforce of 10001+ employees. Its website is https://www.zimmerbiomet.com/en.



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