Regional Operations Director – Field (Remote PST)

About Pair Team At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support. Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions. At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare. Our Values • Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection. • Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness. • Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo. • Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent. • Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others. In the News • Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most • TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team • Axios: Pair Team collects $9M for Medicaid-based care About the Opportunity The Regional Operations Director - Field oversees the full operational performance of your assigned region. You will manage a large, distributed field team delivering Enhanced Care Management and community-based care, ensuring your region meets its financial targets, visit expectations, quality standards, and plan-driven requirements. This role requires a strong operator who can balance strategic thinking with hands-on execution. You will identify performance gaps early, use data to guide decisions, and work cross-functionally with Product, Central Operations, Quality/Compliance, Finance, and Recruiting to remove barriers and support scale. You will serve as the operational point of accountability for your region and ensure consistent, reliable, high-quality field execution. This role reports into the SVP of Operations. Internally this role is referred to as Regional General Manager. What You’ll Do • Lead and develop a high-performing field team (LCMs, RNs, BHCMs), ensuring clear expectations, consistent accountability, and strong performance management • Manage operational and financial performance for your region, including OpEx oversight, productivity, workforce planning, and cost-to-serve targets • Monitor enrollment, caseload distribution, visit volumes, documentation quality, and program adherence to ensure reliable, high-quality execution • Build and maintain regional operating rhythms, dashboards, SOPs, and performance routines that support scale and consistency across the field • Partner closely with Product, Central Operations, Quality/Compliance, Finance, and Recruiting teams to remove operational barriers, improve workflows, and support regional growth • Operationalize health plan requirements and ensure alignment with internal processes, documentation standards, and program expectations • Prepare and share data-driven insights on performance, resourcing, and risks; escalate issues early and drive solutions collaboratively • Support hiring, onboarding, and talent development across your region in partnership with Recruiting and People Ops • Maintain full compliance with ECM, health plan, and internal quality requirement What You’ll Need • 5–7+ years years of experience leading operations or regional teams in a high-growth, service-delivery environment; healthcare or Medicaid program experience is a strong plus • Experience leading large, distributed field or clinical teams • Proven success managing regional or multi-site operational and financial performance • Strong understanding of Medicaid populations, plan operations, or value-based care models preferred • Data-driven operator with experience using dashboards, metrics, and forecasting to guide decision-making • Excellent communication, problem-solving, and cross-functional collaboration skills • Comfort working in a fast-paced, evolving environment with changing program requirement Because We Value You • Competitive salary: $130,000 - $145,000 (depending on experience) • Equity compensation package • Flexible vacation policy – take the time you need to recharge • Comprehensive health, vision & dental insurance • $50 employer contribution to active HSA accounts • 401k through Guideline • Life insurance and AD&D • Work entirely from the comfort of your own home • Monthly $100 work from home expense stipend • We provide the equipment needed for the role • Opportunity for rapid career progression with plenty of room for personal growth! 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