Regional OnSite Specialist - Dallas/Fort Worth, TX

As a Regional OnSite Specialist you will Support daily OnSite operations, within an assigned area, with a focus on providing uninterrupted account coverage, on the job training, and education to OnSite specialists.What You Will Do:Provide clinical surgical support by managing relevant equipment according to account-specific scopes and functions, ensuring smooth operations during surgical procedures.Lead on-the-job training and onboarding for OnSite Specialists, educating them on products, processes, and complex situations while coordinating daily operations to ensure staffing and training effectiveness.Fill anticipated or unplanned staffing gaps as needed, ensuring continuity of operations and flexibility in working hours, shifts, and locations, including potential overnight travel and regional coverage.Anticipate the needs of OR staff and surgeons during surgeries and provide support to OnSite specialists for effective service.Troubleshoot and maintain Stryker Endoscopy and related surgical equipment to ensure functionality.Record and report key metrics daily, providing insights into job functions and identifying areas for improvement.Record and report daily data metrics related to job functions, providing regular updates on account information to maintain high service levels.Build and maintain strong relationships with surgeons, OR staff, hospital administration, and other stakeholders while ensuring compliance with relevant regulations, policies, and industry standards.Identify continuing education opportunities and coordinate in-services, attending customer meetings and supporting continuous improvement projects within OnSite.What You Need:Required Qualifications:High school diploma or equivalent.Strong organizational, interpersonal, and communication skills.Demonstrate excellent time management and problem-solving abilities.Adapt to changing shifts and account needs with flexibility.Willing to travel overnight or support other regional accounts as required.Obtain and maintain required certifications (e.g., HSPA) and meet vendor credentialing requirements for all assigned accounts to ensure professional development and account compliance.Preferred Qualifications:Bachelors degree in related field of studyExperience with medical device support or in a clinical environment.Knowledge of operating room standards and sterile processing practices.HSPA certification or equivalent sterile processing certification.Proven track record of leading and coaching team members in fast-paced environments.Familiarity with Stryker Endoscopy equipment or similar medical devices.Adhere to Stryker’s code of conduct and HIPAA regulations, maintaining patient confidentiality, high-quality standards, and demonstrating professionalism in work ethic, attitude, and appearance.Reside in Dallas/Fort Worth, TX area​​

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