Regional Account Specialist Supervisor
Job title: Regional Account Specialist Supervisor in Littleton, CO at Apple & Associates
Company: Apple & Associates
Job description: Regional Account Specialist SupervisorLittleton, CO (HYBRID REMOTE)
75-95K + Full Benefits + BonusThe purpose of the Regional Account Specialist Supervisor role is to manage a team of 6-10 Account Specialists, provide day-to-day direction of their activities and monitor their performance metrics; work with personnel from other departments to resolve critical and complex issues; develop and implement departmental procedures; and manage Account Specialists to ensure that World Class customer service is maintained. The Regional Account Specialist Supervisor is also responsible for managing and motivating Account Specialists to provide the highest level of customer service to both internal and external customersJob DescriptionAssess Advocates performance and provide timely feedback on development opportunities designed to enhance service quality and employee growth
Conduct monthly one-on-one sessions with Account Specialists to review monthly service metrics and to provide performance feedback
Monitor team and individual service metrics weekly and monthly
If results are below target, develop and implement plans for improvement
Provide weekly report of activities on the above to the Manager
Prepare and deliver semi-annual performance evaluations; recommend annual salary increases and bonus amounts; and communicate to employees
Work with Account Specialists to develop plans for continuous improvement through training and other career development opportunities
Coach and motivate employees to succeed in current role
Work with Manager to develop and execute disciplinary action when necessary.
Hire and on-board new Account Specialists
Manage documentation of policies and procedures, ensuring that they are current and communicate changes to team in a timely manner
Provide timely direction to employees regarding operational issues as they arise and develop and implement ad hoc temporary processes and procedures
May be required to perform other related duties as assigned
What You Bring to The Team:
BA degree or equivalent with minimum 3 years of experience. Prior experience leading or supervising employees preferred.
Interpersonal, verbal and written communications skills
Analytical and decision-making skills with the ability to think through complex issues
Proficient in Microsoft Word, Excel, Outlook
Software knowledge: DCS, SharePoint, SalesForce, CURE, SAP and Cisco phone system
Knowledge of Accounts Receivable concepts for deduction resolution
Attention to detail
Organizational prioritization skills
Ability to multi-task
Ability to work in a team environment as well as independently with limited supervision
Product knowledge
Problem resolution and negotiation skills
Listening skills
Relationship building skills with internal external customers
Working knowledge of SAP or ERP systems
Manages a staff of 6 - 10 salary employees, sets direction and deploys resources. Responsible for performance evaluations, pay reviews, hiring and terminating.
Minimal travel required (0 - 10 days per year)
Work environment is typical of an office setting
Ideal Candidate
- Needs to be local candidates in the area- SAP/ERP/ Salesforce experience
- needs to be process focused- needs to have strong leadership skills leading a team- cannot just be sales experience in management- needs customer service prefer manufacturing experience- need customer service management experience- B.S preferred
Expected salary:
Location: Littleton, CO
Apply for the job now!
Apply Now
Company: Apple & Associates
Job description: Regional Account Specialist SupervisorLittleton, CO (HYBRID REMOTE)
75-95K + Full Benefits + BonusThe purpose of the Regional Account Specialist Supervisor role is to manage a team of 6-10 Account Specialists, provide day-to-day direction of their activities and monitor their performance metrics; work with personnel from other departments to resolve critical and complex issues; develop and implement departmental procedures; and manage Account Specialists to ensure that World Class customer service is maintained. The Regional Account Specialist Supervisor is also responsible for managing and motivating Account Specialists to provide the highest level of customer service to both internal and external customersJob DescriptionAssess Advocates performance and provide timely feedback on development opportunities designed to enhance service quality and employee growth
Conduct monthly one-on-one sessions with Account Specialists to review monthly service metrics and to provide performance feedback
Monitor team and individual service metrics weekly and monthly
If results are below target, develop and implement plans for improvement
Provide weekly report of activities on the above to the Manager
Prepare and deliver semi-annual performance evaluations; recommend annual salary increases and bonus amounts; and communicate to employees
Work with Account Specialists to develop plans for continuous improvement through training and other career development opportunities
Coach and motivate employees to succeed in current role
Work with Manager to develop and execute disciplinary action when necessary.
Hire and on-board new Account Specialists
Manage documentation of policies and procedures, ensuring that they are current and communicate changes to team in a timely manner
Provide timely direction to employees regarding operational issues as they arise and develop and implement ad hoc temporary processes and procedures
May be required to perform other related duties as assigned
What You Bring to The Team:
BA degree or equivalent with minimum 3 years of experience. Prior experience leading or supervising employees preferred.
Interpersonal, verbal and written communications skills
Analytical and decision-making skills with the ability to think through complex issues
Proficient in Microsoft Word, Excel, Outlook
Software knowledge: DCS, SharePoint, SalesForce, CURE, SAP and Cisco phone system
Knowledge of Accounts Receivable concepts for deduction resolution
Attention to detail
Organizational prioritization skills
Ability to multi-task
Ability to work in a team environment as well as independently with limited supervision
Product knowledge
Problem resolution and negotiation skills
Listening skills
Relationship building skills with internal external customers
Working knowledge of SAP or ERP systems
Manages a staff of 6 - 10 salary employees, sets direction and deploys resources. Responsible for performance evaluations, pay reviews, hiring and terminating.
Minimal travel required (0 - 10 days per year)
Work environment is typical of an office setting
Ideal Candidate
- Needs to be local candidates in the area- SAP/ERP/ Salesforce experience
- needs to be process focused- needs to have strong leadership skills leading a team- cannot just be sales experience in management- needs customer service prefer manufacturing experience- need customer service management experience- B.S preferred
Expected salary:
Location: Littleton, CO
Apply for the job now!
Apply Now