Referral Coordination Team Lead

Referral Coordination Team Lead Remote (Full Time) Compensation: $70,000-80,000 annual About Us Zócalo Health is a tech-enabled, community-oriented primary care organization serving people who have historically been underserved by the one-size-fits-all healthcare system. We partner with health plans, providers, and community organizations to deliver culturally competent primary care, behavioral health, and social care. Our model is built for populations with high medical and social complexity, where fragmented care drives poor outcomes and unnecessary cost. We combine local, community-based teams with virtual care and modern technology to deliver coordinated, whole-person care where members live and receive support. Founded in 2021, Zócalo Health is backed by leading healthcare and mission-aligned investors and is scaling rapidly across states and populations. We are building a durable care platform designed to perform in constrained healthcare environments and to lead the shift toward accountable, value-based care. Role Description The Referral Coordination Team Lead will join Zócalo Health during a period of rapid growth and increasing operational complexity. This role exists to help scale and execute a community-oriented primary care model that delivers measurable outcomes for high-need members and health plan partners. As part of a fast-growing team, you will be responsible for overseeing referral intake, processing, tracking, and referral-based outreach. This role ensures all incoming referrals are managed accurately, efficiently, and in alignment with program and health plan requirements. The Referral Coordination Team Lead works closely with Community Partnerships Managers to support external referral relationships and ensure a seamless referral experience for partners. This position reports to the Director of Patient Support. The Referral Coordination Team Lead will contribute in the following ways: Referral Intake & Processing Oversight Oversee receipt, tracking, and processing of all incoming referrals Manage and coach Referral Specialists Ensure referrals are entered into tracking systems accurately and timely Monitor referral turnaround times and adherence to SLAs Ensure proper documentation and compliance with program requirements Referral-Based Outreach Oversee outreach efforts tied specifically to referrals Monitor outreach attempts and engagement documentation Identify referral conversion trends and opportunities for improvement Partnership Support Collaborate closely with Community Partnerships Managers to support referral partners Troubleshoot referral submission issues Develop referral process guidance for partners Monitor referral quality and completeness from external partners Data & Reporting Track referral volume, processing timelines, outreach timeliness, and conversion rates Prepare reporting for leadership and partnership review Identify bottlenecks or systemic issues in the referral pipeline Process Improvement & SOP Development Develop and maintain referral intake and processing SOPs Standardize referral workflows across programs and health plans Implement process improvements to improve efficiency and scalability Team Leadership Supervise referral intake and referral outreach staff Provide coaching, training, and QA oversight Support hiring and onboarding as referral volume grows Qualifications 3-5+ years in healthcare operations, referral management, care coordination, or managed care 1–2+ years of management experience Experience working with Medi-Cal, ECM, CalAIM, or community-based programs strongly preferred Strong process design and data analysis skills Experience working with external partners and stakeholders Experience with Google Workplace and/or Microsoft Office, specifically Google Sheets or Excel What you can expect from Zócalo Health Competitive salary: $XX - $XX (depending on experience) Equity compensation package Comprehensive benefits including medical, dental, and vision 401k Flexible PTO policy - take the time you need to recharge $1,000 home office stipend We provide the equipment needed for this role. Opportunity for rapid career progression with plenty of room for personal growth. You must be authorized to work in the United States. Remote Work can be done from anywhere in the U.S. At Zócalo Health Inc., we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Those seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.