Recovery Manager

The Recovery Manager is responsible for the day to day collection efforts on delinquent payments for consumer accounts within a charged off portfolio. They are responsible for supporting the management and analysis of the charged off portfolio to help ensure that collection efforts and strategies meet established KPIs and recovery objectives. They also provide support in managing relationships and objectives with third party collection vendors involved in collecting charged off accounts.** Work schedule: Monday–Friday, 8:00 a.m.–5:00 p.m. CST. Occasional Saturdays may be required. **Essential Functions Manage, coach, develop, and train employees to achieve expected departmental results, while ensuring adherence to company policies and proceduresCoordinate activities of employees, to include dialer operation and/or list strategizing with the goal of maximizing collection efforts while also remaining efficientCoordinate activities of third-party agencies when neededInvestigate, resolve, and respond to escalated issuesManage business results by analyzing reports and any associated productivity, to include scorecard review with employeesCoordinate with members of management to develop/implement new strategies, process improvements, and procedures Answer questions and take manager callsMonitor employee attendance and schedule adherenceAssist in reviewing and approving bonus and subsequent payouts/payrollsCollaborate with and assist with leading BPO partnersCompile and present monthly KPI results to Executive Level LeadershipServe as a backup resource for the VP of Collections and Recovery and the Director of Repossession and Recovery, providing support as neededRequired Education and ExperienceBachelor’s degree in related field, or commensurate work experience required5 years of Collections experience in increasingly elevated roles required2 years of people management experience requiredFinancial industry experience preferredBilingual (English and Spanish) candidate beneficialAttention to detail and accuracy requiredExcellent verbal and written communication skills requiredProficient in the utilization of Microsoft Office Suite Ability to thrive in a fast paced work environment Physical DemandsWhile performing the duties of this job, the employee is frequently required to sit, stand, walk, visualize, talk, hear, and handle or touch objects or controls. The employee may occasionally lift, push, or pull up to 20 pounds. This position is an office-based position where you must be able to sit for long periods of time. The employee will be working on a computer 90% of the time.

Apply Now