Recovery Associate - Remote

At Intoxalock a member of the Mindr family of brands, we are dedicated to being a force for good. That's why we provide substance use safety, detection and monitoring products and services that help people live responsibly and keep communities safe.Always Aware. Always Guiding. Never Restricting or Judging.Job Purpose:As a Recovery Associate, you'll serve as a subject matter expert within our Retention & Collections organization responsible for retaining customers and collecting any outstanding balance. Duties & Responsibilities:Answer inbound calls and text messages assisting customers to remain in compliance Contact customers via outbound calls, text messages and/or email to assist with retention and collection effortsFollow up on all promise to pays, payment plans and settlements in a timely mannerPlan, organize and prioritize daily work to meet deadlines Adhere to department guidelines and goals to ensure KPIs are met Special Projects and all other duties as directed by managementJob Requirements:Fluency in English with excellent verbal and written communication skills2+ years experience in a Customer Service, Collections or Sales role strongly preferredAssociate Degree or equivalent work experienceStrong problem solving and analytical skills with the ability to identify the problem, analyze possible solutions and decide on the best course of actionStrong listening skills to understand the needs of the customers and find a way to achieve account resolutionAbility to multitask effectively in a fast-paced, call center environmentHighly motivated to meet department goalsAbility to maintain confidentiality and handle sensitive information with discretionWhy you should apply to be a Recovery Associate at Mindr:Pay Rate: $16.77-$21.64/hr base + performance bonus eligibleUncapped earning incentivePermanent work from home positionAll computer equipment providedFull TimeVoted Top Workplace & Top Workplace for Working Parents 2024!A comprehensive and highly competitive benefits packageDental InsuranceHealth InsuranceVision Insurance401KPaid HolidaysPaid Time OffAnd more!Equal Opportunity EmployerIt is and will continue to be the policy of Mindr to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and regardless of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, genetic information, gender identity, or their status with regard to public assistance.Originally posted on Himalayas

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