Receptionist | Intake Coordinator for Telehealth Therapy Practice (Calls + Lead Follow-Up)
About Us
Brave Soul Therapy is a California-based telehealth psychotherapy group practice serving teens and adults. We are a warm, trauma-informed practice seeking a reliable human Intake Coordinator to support new client inquiries.
The Role
We are looking for someone who can:
Inbound support
Answer incoming calls during business hours when they occur
Provide warm, professional support to prospective clients
Schedule intake appointments in Sessions Health
Outbound / lead follow-up
Follow up with email and webform inquiries
Contact referred clients (phone/text/email as appropriate)
Support prospective clients through the scheduling process
Help reduce no-shows through clear communication
Administrative
Route urgent or clinical messages appropriately
Document outreach attempts
Maintain HIPAA-aware communication practices
Estimated volume: ~3–5 inbound calls/day + light outbound follow-up.
Required Availability
Preferred Coverage Window: 10:00 AM – 3:00 PM Pacific
Compensation Structure
$15/hour, paid for time spent actively completing assigned tasks. (Be aware that at this time we are requesting 20-25 hours coverage window although there won't be enough tasks to keep you busy for this entire time.)
Ability to respond to assigned leads within one business day
Must have reliable, quiet work environment
Required Experience
Medical or mental health intake/scheduling experience strongly preferred
Comfortable using EHR systems (Sessions Health is a plus)
Excellent, warm phone presence
Strong written communication skills for email follow-up
English required
Spanish and/or Turkish is a major plus
Insurance verification experience is a plus
Technology Requirements
Reliable high-speed internet
Quality headset
Ability to learn our phone and scheduling systems
HIPAA-aware workflows required
Apply Now
Apply Now
Brave Soul Therapy is a California-based telehealth psychotherapy group practice serving teens and adults. We are a warm, trauma-informed practice seeking a reliable human Intake Coordinator to support new client inquiries.
The Role
We are looking for someone who can:
Inbound support
Answer incoming calls during business hours when they occur
Provide warm, professional support to prospective clients
Schedule intake appointments in Sessions Health
Outbound / lead follow-up
Follow up with email and webform inquiries
Contact referred clients (phone/text/email as appropriate)
Support prospective clients through the scheduling process
Help reduce no-shows through clear communication
Administrative
Route urgent or clinical messages appropriately
Document outreach attempts
Maintain HIPAA-aware communication practices
Estimated volume: ~3–5 inbound calls/day + light outbound follow-up.
Required Availability
Preferred Coverage Window: 10:00 AM – 3:00 PM Pacific
Compensation Structure
$15/hour, paid for time spent actively completing assigned tasks. (Be aware that at this time we are requesting 20-25 hours coverage window although there won't be enough tasks to keep you busy for this entire time.)
Ability to respond to assigned leads within one business day
Must have reliable, quiet work environment
Required Experience
Medical or mental health intake/scheduling experience strongly preferred
Comfortable using EHR systems (Sessions Health is a plus)
Excellent, warm phone presence
Strong written communication skills for email follow-up
English required
Spanish and/or Turkish is a major plus
Insurance verification experience is a plus
Technology Requirements
Reliable high-speed internet
Quality headset
Ability to learn our phone and scheduling systems
HIPAA-aware workflows required
Apply Now
Apply Now