Receptionist (contract)

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:• Our community is based on connection and belonging.• Our creativity allows us to imagine new possibilities for people.• Our responsibility is to all of our stakeholders.• It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.Job Title: Workplace Receptionist for 2 month contractLocation: Fully onsite in New York City,Job Overview:The Workplace Receptionist is passionate about customer service and thrives on creating memorable experiences for employees and guests. Reporting into the Workplace Experience team, the primary responsibility of this role is to support the New York office through providing a positive employee and guest experience. The Receptionist will be responsible for executing all duties related to ensuring the office runs smoothly, which includes helping people access the office, checking people in, supporting the weekly lunch program, making sure the kitchen is stocked, logging tickets for any office maintenance, scheduling cleaners, helping book rooms, and more. You will have visibility into and an understanding of daily onsite meetings and events that have been scheduled in order to provide a hosted experience. This role will take on a hands-on approach to maximize the impact of our office experience.Responsibilities:• Prepare for all new employees who have registered for the office, ensuring they access the space successfully.• Monitor the Visitor Management System to ensure that you are fully aware of all visitor and tour arrival dates and times.• If needed, greet visitors and guests in the building lobby to help them access the space.• Serve as the main point of contact in handling all employee and visitor inquiries and requests (directional assistance, physically walking employees/visitors to their meeting rooms, outgoing mail assistance, assisting with meeting room changes and meal ordering guidance as needed)• Help maintain an inventory of standard IT peripherals (monitor wipes, Jabra headsets, phone and laptop power cords) and distribute to visitors and employees as needed.• Maintain a full understanding of the inner workings of the office to guide employees and visitors as needed.• Respond to all employee and visitor requests/complaints/concerns in an accurate and timely manner in person or via the office specific slack channel; making recommendations based on local knowledge and company guidelines.• Order weekly lunches and help with setup and teardown as needed.• Ensure the kitchen area is stocked with drinks and snacks.• Work with the WeWork community desk on all office needs.• As needed, help book meeting rooms within the WeWork building for any meeting or event that is too large for the rooms within the dedicated suite.• Maintain a professional appearance by wearing clean attire and being well groomed at all times.• Be in the office 5 days per week.• Support other key receptionist duties as assigned by the manager.Qualifications:To perform this job successfully, an individual must be able to perform the following essential duty satisfactorily. The list below represent some of these essential duties:• Knowledge of receptionist function• 3+ years of experience as a reception, administrative assistant, and or office manager/coordinator• Strong values of being an exceptional host and creating an environment of inclusivity and belonging• Knowledge and awareness of customer service best practices• Exceptional project management and communication skills• Strong ability to manage multiple projects simultaneously• Strong work ethic and integrity• Passion for hospitality and helping others• Must be organized and detail-oriented• Resourceful, observant, and proactive• Exceptional customer service skills and a strong customer service approach to the work that you do• Multilingual a plusBelonging & Accommodations:Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.Pay Rate Range: $17-$19.88/hour.Benefits: Medical, Dental, Vision, 401K

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