Receivables Management Specialist I

Citizens Energy Group is seeking a Receivables Management Specialist I to join their team. This role involves performing credit and collections activities to improve collections on outstanding receivables and reduce bad debt, along with processing various customer requests and managing exceptions in the Customer Information System.ResponsibilitiesProcess credit and collections transactions by completing Customer Information System and Contact Center requests related to payment transfers, receivable transfers, refunds, budget corrections, and deposit adjustmentsImprove receivables and reduce bad debt by reviewing, analyzing, and resolving misapplied and unposted customer paymentsComplete and analyze recurring reports to support cash flow improvement and bad debt reductionParticipate in ongoing employee training and development activitiesPerform other duties as assignedSkillsHigh School Graduate or equivalentProficient in the use of a personal computer and standard business software applicationsEffective written and verbal communication skillsAbility to manage multiple tasks, meet deadlines, and work effectively in a high-volume, transaction-driven environmentKnowledge of the IURC Administrative code for gas, water, and wastewaterKnowledge of Citizens Terms and Conditions for Citizens Gas, Citizens Water, Citizens Wastewater Authority, Westfield Gas, Westfield Water, Westfield Wastewater, Steam and Chilled WaterKnowledge of Citizens Customer Information SystemBenefitsHealth, Dental & VisionDefined Benefit Pension Plan401(k) Retirement Plan with company matchShort Term Incentive Pay (STIP) PlanHealth Savings Account (HSA) with company contributionWellness ProgramAdoption and tuition assistanceEmployee Credit UnionPTO and Paid HolidaysFlexible Hybrid Work ScheduleCompany OverviewCitizens Energy Group is a public trust that provides natural gas, thermal energy, water, and wastewater services. It was founded in 1887, and is headquartered in Indianapolis, Indiana, USA, with a workforce of 1001-5000 employees. Its website is https://www.citizensenergygroup.com/.



Apply Now