RCM Advisor Specialist (PT), R&C
Description
At Amazon we believe that every day is still day one.
Individual will be accountable for responding and solving issues for our selling partners stuck in registrations within a defined SLA as per target. Individual should demonstrate excellent functional skills and the ability to work independently while using departmental resources, policies and procedures. Maintains a positive and professional demeanor, always portraying the company in a positive light and effectively managing sensitive issues
Basic Qualifications
Company - ADCI - Karnataka
Job ID: A2968262
Apply Now
At Amazon we believe that every day is still day one.
- Works across team(s) and Ops organization WW to enable investigators to take right action for customers and drive business metrics.
- Partner with managers at the sites/functions to continuously evolve advisor role and provide feedback to operations team based on the trend analysis and patterns observed through selling partner issues.
- Structures and develops implementation of plans and works with Ops leaders to pilot and test new solutions and then roll-out across the broader Ops organization at country/cross-country and/or cross regional level.
- Basic Operations: The candidate needs to be able to drive results as in a production environment. Will be accountable for responding and solving investigator queries within a defined SLA as per target.
- Process Improvements: As an RCM Specialist, the candidate would need to identify operational inefficiencies and work towards existing procedures/SOPs to be enhanced.
- Soft skills: RCM Specialists will be speaking directly with selling partners on a daily basis. As a result, strong communication skills will be required
- Portuguese Language skills are required.
- At least 12 months KYC experience.
- Demonstrates flexibility to work in different queues, with increased complexity based on current business needs
- Analyses data through the use of data-mining to drive decision of dive deep issues
- Works on specialized queues.
- Will provide support as and when required for deep dives, mentoring new batches, Kaizens, escalations and cross training
- Participates in deep dives and/or escalations
- Works on projects that design/improve tools or processes by testing and/or develops recommendations for management
- Communicates effectively both in verbal and written form on all investigative matters
- Participates in the development internal communication on key process changes for easy percolation to teammates
Individual will be accountable for responding and solving issues for our selling partners stuck in registrations within a defined SLA as per target. Individual should demonstrate excellent functional skills and the ability to work independently while using departmental resources, policies and procedures. Maintains a positive and professional demeanor, always portraying the company in a positive light and effectively managing sensitive issues
Basic Qualifications
- Should have a minimum of 12 months tenure (beyond Training and Ramp duration) as an Investigator in KYC functions.
- 3 months + Experience in KYC High Risk Tasks
- Willingness to work in rotational shifts
- Process expertise in KYC is a must
- Previous experience calling customers / selling partners
- Advanced Excel
- Completion and delivery of sort to mid-term projects
- Previous call center / sales telephone calling experience
Company - ADCI - Karnataka
Job ID: A2968262
Apply Now