QuickBooks Online Mid-Market Premium Specialist - Hybrid
Intuit is seeking passionate and driven individuals to deliver a differentiated support experience for Mid-Market customers. The role focuses on providing superior technical support and customer advocacy for businesses with over $2.5 million in annual revenue, requiring a blend of technical expertise and financial acumen. Responsibilities Deliver Expert Support: Provide superior technical and consultative support for Mid-Market QuickBooks users. Troubleshoot and resolve complex software-related issues via phone, and chat, in a professional and reassuring manner. Apply prosperity principles to customer solutions Be a Customer Champion: Act as the voice of the Mid-Market customer, demonstrating ownership of their success. Partner with teams such as; Learning & Development, Sales, and Product Management, to relay client feedback and drive improvements to the product and customer experience through strong advocacy Lead and Innovate: Create high-quality customer interactions that instill confidence. Identify trends and opportunities within the Mid-Market segment to help pioneer a differentiated service model, leveraging expertise in the field Empower Customers: Guide clients through the advanced functionalities of QuickBooks Online, including invoicing, complex bookkeeping, account setup, payroll, and more, fostering their prosperity through effective use of the platform Maintain Expertise: Stay current with all updates, new features, and functionalities of the QuickBooks Online platform to serve as a trusted advisor, demonstrating continuous commitment to expertise Skills 1-3 years of experience using QuickBooks Online, with preferred experience in QuickBooks Payments, QuickBooks Payroll, Proconnect, or QuickBooks Money OR a completed Intuit Academy Bookkeeping Certification Proven experience in a customer support role, preferably within a tech or SaaS environment An active QuickBooks Online Level 1 Certification is required and must be provided before your start date A strong understanding of bookkeeping principles and financial terminology Demonstrated ability to analyze complex challenges, identify root causes, and communicate effective solutions Minimum requirement of 2 days in the office 4 hours per day A dedicated high-speed internet connection (DSL, cable, or fiber) is required for Work from Home Benefits Cash bonus Equity rewards Benefits Company Overview Intuit provides financial software solutions to empower individuals and businesses. It was founded in 1983, and is headquartered in Mountain View, California, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Intuit has a track record of offering H1B sponsorships, with 573 in 2025, 550 in 2024, 586 in 2023, 842 in 2022, 773 in 2021, 514 in 2020. Please note that this does not guarantee sponsorship for this specific role.