Quality Support Fleet Engineer
May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think.
Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces. Since our founding in 2017, we’ve given more than 300,000 autonomy-enabled rides to real people around the globe. And we’re just getting started. We’re hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us.Job Summary
The Quality Support Fleet Engineer is responsible for maintaining the reliability and performance of deployed autonomous vehicle fleets by providing technical expertise and quality assurance. This role focuses on triaging fleet issues, analyzing data to identify systemic problems, and collaborating with cross-functional teams to drive resolution. The engineer ensures field operations meet safety and quality standards, implements corrective and preventive actions, and supports continuous improvement efforts.
Essential Responsibilities
Serve as a first line of defense against urgent fleet issues by assisting remote site operations teams via simple troubleshooting and debugging, as well as facilitating issue triaging and escalating when necessary
Own issues until resolution utilizing cross departmental support
Investigate reported fleet issues for root cause, track and categorize common issues, trend failures, and develop corrective actions to prevent recurrence
Ensure issues and associated resolutions are documented appropriately within the Fleet database
Provide ongoing assistance with the day-to-day technical aspects of remote site operations, such as software and change rollout, vehicle data management, and issue resolution
Other duties as assigned
Skills and Abilities
Success in this role typically requires the following competencies:
Ability to interpret engineering documents, including CAD drawings and wiring diagrams
Demonstrated problem solving, troubleshooting, and analytical skills.
Strong written and verbal communication skills
Experience operating and debugging complex electro-mechanical systems
Ability to compose technical documentation such as how-to and debugging guides
Capability to engage in real-time remote product support
Comfortable continuously learning new softwares and workflows
Ability to quickly prioritize multiple tasks
Ability to work non-standard work hours as needed, including working weekends, holidays and shift-based schedules
Ability to work PST to support international customers
Qualifications and Experience
Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience:
Required
Bachelor’s Degree in engineering or commensurate quality experience
Valid U.S. Driver’s License
Ability to undergo driving record check
Desirable
Work experience in quality or manufacturing engineering
Previous product customer service experience
Previous experience with troubleshooting Autonomous Vehicles Systems
Ability to read/debug code in one or more of the following: C++, Python, Shell, JavaScript
Familiarity with using and troubleshooting Linux
Physical Requirements
Standard office working conditions which includes but is not limited to:
Prolonged sitting
Prolonged standing
Prolonged computer use
Travel required? - Minimal: 1%-10%
Benefits and Perks
Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate!
Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available.
Rich retirement benefits, including an immediately vested employer safe harbor match.
Generous paid parental leave with immediate eligibility as well as a phased return to work.
Flexible vacation policy in addition to 18 paid company holidays.
Total Wellness Program providing numerous resources for overall wellbeing
Don’t meet every single requirement? Studies have shown that women and/or people of color are less likely to apply to a job unless they meet every qualification. At May Mobility, we’re committed to building a diverse, inclusive, and authentic workforce, so if you’re excited about this role but your previous experience doesn’t align perfectly with every qualification, we encourage you to apply anyway! You may be the perfect candidate for this or another role at May.
Want to learn more about our culture & benefits? Check out our website!
May Mobility is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, genetics or any other legally protected basis. Below, you have the opportunity to share your preferred gender pronouns, gender, ethnicity, and veteran status with May Mobility to help us identify areas of improvement in our hiring and recruitment processes. Completion of these questions is entirely voluntary. Any information you choose to provide will be kept confidential, and will not impact the hiring decision in any way. If you believe that you will need any type of accommodation, please let us know.
Note to Recruitment Agencies: May Mobility does not accept unsolicited agency resumes. Furthermore, May Mobility does not pay placement fees for candidates submitted by any agency other than its approved partners.
Apply Now
Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces. Since our founding in 2017, we’ve given more than 300,000 autonomy-enabled rides to real people around the globe. And we’re just getting started. We’re hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us.Job Summary
The Quality Support Fleet Engineer is responsible for maintaining the reliability and performance of deployed autonomous vehicle fleets by providing technical expertise and quality assurance. This role focuses on triaging fleet issues, analyzing data to identify systemic problems, and collaborating with cross-functional teams to drive resolution. The engineer ensures field operations meet safety and quality standards, implements corrective and preventive actions, and supports continuous improvement efforts.
Essential Responsibilities
Serve as a first line of defense against urgent fleet issues by assisting remote site operations teams via simple troubleshooting and debugging, as well as facilitating issue triaging and escalating when necessary
Own issues until resolution utilizing cross departmental support
Investigate reported fleet issues for root cause, track and categorize common issues, trend failures, and develop corrective actions to prevent recurrence
Ensure issues and associated resolutions are documented appropriately within the Fleet database
Provide ongoing assistance with the day-to-day technical aspects of remote site operations, such as software and change rollout, vehicle data management, and issue resolution
Other duties as assigned
Skills and Abilities
Success in this role typically requires the following competencies:
Ability to interpret engineering documents, including CAD drawings and wiring diagrams
Demonstrated problem solving, troubleshooting, and analytical skills.
Strong written and verbal communication skills
Experience operating and debugging complex electro-mechanical systems
Ability to compose technical documentation such as how-to and debugging guides
Capability to engage in real-time remote product support
Comfortable continuously learning new softwares and workflows
Ability to quickly prioritize multiple tasks
Ability to work non-standard work hours as needed, including working weekends, holidays and shift-based schedules
Ability to work PST to support international customers
Qualifications and Experience
Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience:
Required
Bachelor’s Degree in engineering or commensurate quality experience
Valid U.S. Driver’s License
Ability to undergo driving record check
Desirable
Work experience in quality or manufacturing engineering
Previous product customer service experience
Previous experience with troubleshooting Autonomous Vehicles Systems
Ability to read/debug code in one or more of the following: C++, Python, Shell, JavaScript
Familiarity with using and troubleshooting Linux
Physical Requirements
Standard office working conditions which includes but is not limited to:
Prolonged sitting
Prolonged standing
Prolonged computer use
Travel required? - Minimal: 1%-10%
Benefits and Perks
Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate!
Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available.
Rich retirement benefits, including an immediately vested employer safe harbor match.
Generous paid parental leave with immediate eligibility as well as a phased return to work.
Flexible vacation policy in addition to 18 paid company holidays.
Total Wellness Program providing numerous resources for overall wellbeing
Don’t meet every single requirement? Studies have shown that women and/or people of color are less likely to apply to a job unless they meet every qualification. At May Mobility, we’re committed to building a diverse, inclusive, and authentic workforce, so if you’re excited about this role but your previous experience doesn’t align perfectly with every qualification, we encourage you to apply anyway! You may be the perfect candidate for this or another role at May.
Want to learn more about our culture & benefits? Check out our website!
May Mobility is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, genetics or any other legally protected basis. Below, you have the opportunity to share your preferred gender pronouns, gender, ethnicity, and veteran status with May Mobility to help us identify areas of improvement in our hiring and recruitment processes. Completion of these questions is entirely voluntary. Any information you choose to provide will be kept confidential, and will not impact the hiring decision in any way. If you believe that you will need any type of accommodation, please let us know.
Note to Recruitment Agencies: May Mobility does not accept unsolicited agency resumes. Furthermore, May Mobility does not pay placement fees for candidates submitted by any agency other than its approved partners.
Apply Now