Quality Control & Operations Administrator

NeuroCatch® is seeking a highly organized, detail-oriented Quality Control & Operations Administrator to support their Quality, Manufacturing, and Sales teams as they scale their medical device operations. The role involves performing inspections of device components, ensuring compliance with regulatory requirements, and contributing to process improvements while providing administrative support. Responsibilities Perform inspections of device components and finished medical devices prior to release and shipment Verify products meet approved specifications, procedures, and regulatory requirements Ensure inspection records, batch documentation, and quality records are complete, accurate, and compliant Work closely with Production to address minor product issues, documentation gaps, or filing errors Escalate quality concerns appropriately and follow through to resolution Actively contribute ideas to improve and streamline quality control processes, while ensuring all changes align with regulatory and Quality Management System requirements Provide support with general office coordination and administrative tasks as needed, acting as a reliable point of support for the team and assisting with day-to-day operational and administrative needs as they arise Skills Highly organized and detail-oriented Ability to support Quality, Manufacturing, and Sales teams Comfortable contributing ideas to improve structures Adherence to documented procedures and regulatory requirements Ability to identify inefficiencies and raise improvement opportunities Strong communication skills across teams Ownership and follow-through on tasks Perform inspections of device components and finished medical devices prior to release and shipment Verify products meet approved specifications, procedures, and regulatory requirements Ensure inspection records, batch documentation, and quality records are complete, accurate, and compliant Work closely with Production to address minor product issues, documentation gaps, or filing errors Escalate quality concerns appropriately and follow through to resolution Actively contribute ideas to improve and streamline quality control processes Provide support with general office coordination and administrative tasks Strong attention to detail with the discipline to follow controlled procedures precisely Growth Mindset, Curiosity and initiative to identify inefficiencies, gaps, or opportunities for improvement Good judgment to understand when to follow, when to question, and when to escalate Ability to suggest changes in a structured, compliant way rather than through workarounds Confidence to communicate improvement ideas clearly across Quality, Production, and Operations teams Ownership, driving tasks to completion, and being a dependable backbone of the team Technical diploma or equivalent experience Hands-on experience with inspections or prior experience in a quality control setting One (1) or more years of production experience, medical device experience preferred Experience working in a quality management system (ISO 13485) Company Overview The NeuroCatch® Platform is an industry-leading medical device that offers an objective evaluation of cognitive function, which is delivered in minutes at the point of care. It was founded in 2015, and is headquartered in Surrey, British Columbia, CAN, with a workforce of 11-50 employees. Its website is