Quality Assurance Team Lead, KYC

Job Description: • Conduct audits and quality checks of KYC processes, analyze findings, and implement corrective and preventive measures • Develop and implement KYC quality standards, procedures, and best practices • Ensure compliance with internal policies, regulatory requirements, and audit recommendations • Prepare reports on KYC process quality, approval/decline trends, and workload, providing recommendations for optimization • Manage the Quality Control team, including task allocation, goal setting (OKRs/KPIs), and staff development • Organize training, mentoring, and onboarding to support team growth and skill development Requirements: • 3+ years of experience in KYC/AML operations, compliance, or quality control within financial services, iGaming, fintech, or related industries • Proven experience in KYC process quality assurance, including audits, gap analysis, and process improvements • Strong understanding of global KYC/AML regulations and their operational application • Experience leading and developing teams, setting goals, conducting performance reviews, and coaching • Skilled in analyzing KYC data, preparing reports, and providing actionable recommendations • Excellent communication and collaboration skills, including reporting QA results to senior leadership and cross-functional teams • English level - Advanced • Strong attention to detail and accuracy • Analytical mindset with problem-solving skills • Leadership qualities with ability to mentor and motivate a team • Clear and confident communication skills • Adaptability in a fast-changing environment • High sense of responsibility, integrity, and confidentiality Benefits: Apply tot his job