Quality Assurance (QA) Manager - Software

Quality Assurance (QA) Manager Location: Remote in New York or TexasPay Status and Classification: Exempt, Regular Full-time Supervisor Title: Vice President, Software Development Work Location: Remote in New York or Texas. If in New York and local to company headquarters in Schenectady, NY there are days the Quality Assurance (QA) Manager is expected to be in the office for company meetings. Position Purpose: The Quality Assurance (QA) Manager is responsible for leading the quality assurance strategy and ensuring that all products meet the organization's quality standards before release. This role involves overseeing the QA team, establishing and enforcing testing methodologies, and implementing automated testing processes to improve efficiency and reliability. The QA Manager collaborates closely with development, product management, and operations teams to identify quality goals, design testing frameworks, and resolve defects. This role plays a critical part in maintaining product integrity, enhancing customer satisfaction, and driving continuous improvement within the QA function. The QA Manager also mentors and guides the QA team to develop their skills and align with industry best practices. Supervisory Responsibilities: Hires and trains department staff. Oversees the daily workflow and schedule of the department. Conducts timely and constructive performance evaluations. Manages employee relations, including discipline and termination, in accordance with company policy. Essential Duties and Responsibilities: QA Process Overhaul & Strategy: Assesses the current QA lifecycle, workflows, and artifacts to identify gaps and inefficiencies. Defines and implements a modern QA operating framework including test planning, test design, regression strategy, release readiness, and continuous improvement. Introduces structured standards for test cases, test data management, traceability, and documentation (e.g., Xray/Jira best practices). Establishes measurable quality KPIs (pass rate, defect leakage, requirements coverage, regression duration, etc.). Drives adoption of shift-left testing practices and integrates QA earlier into the Software Development Lifecycle (SDLC). Implements risk-based testing, change-impact assessments, and smarter regression models. Team Leadership and Development: Leads a QA team, fostering a culture of accountability, collaboration, and continuous improvement. Provides coaching, sets clear expectations, and ensures alignment with organizational goals. Quality Assurance and Testing: Oversees the creation and execution of test plans and test cases. Ensures adherence to testing standards and accurate documentation of results. Leads testing efforts across User Interface (UI), business logic, and performance. Implements functional, regression, load, and automated testing strategies to ensure product reliability. Internal Communication and Collaboration: Maintains effective communication with QA teams in the United States, China, and India to ensure alignment on testing objectives and timelines. Performance Testing Program Oversight: Owns the end-to-end performance testing strategy, including load, stress, soak, and scalability testing. Selects and implements appropriate tools (e.g., JMeter, k6, Gatling, Locust, LoadRunner, BlazeMeter, Azure Load Testing) and integrates test suites into CI/CD pipelines. Defines performance SLAs and KPIs (e.g., response time, throughput, failover behavior, resource utilization). Collaborates with architects, DevOps, and engineering leads to identify bottlenecks and validate system performance prior to release. Establishes repeatable performance testing cycles for major releases and infrastructure changes. Documentation and Reporting: Ensures defects and risks are clearly documented using tools like Jira. Tracks defect resolution and provides regular updates on quality metrics. Group Testing and Cross-Functional Collaboration: Coordinates testing efforts with product management, development, and service teams. Fosters a collaborative environment for shared knowledge and feedback.Other duties and projects as assigned.Required Skills and Abilities:Excellent verbal and written communication skills. Strong leadership and team development capabilities. Proficiency in modern test methodologies, including automation. Working knowledge of coding languages and databases (e.g., MSSQL). Experience with tools such as Jira, Selenium, JMeter, LoadRunner, and CI/CD platforms (e.g., Jenkins, GitHub Actions). Understanding of security and performance testing practices. Strong organizational, analytical, and problem-solving skills.Ability to manage time effectively and meet deadlines. Flexibility to work across time zones as needed. Experience: Minimum of 5 years of experience in software quality management and/or development. Proven success transforming a legacy or informal QA function into a structured, metrics-driven QA organization. Demonstrated experience with various testing types: functional, regression, performance, and automation. Strong experience building QA frameworks, documentation standards, and quality governance from the ground up. Driving Requirements: A valid driver's license is required. Must be able to drive to various locations to test software. Physical Requirements:Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds occasionally. Annual Salary Range: $100,000.00-$130,000.00Compensation: Salary is established based on various factors, including, but not limited to, prior employment history, job-related knowledge, education and training, skills, and geographic location.Requirements

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