Quality Assurance Manager - FRA Audits (Worcester, GB, WR1)
Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.
Quality Assurance Manager- FRA Audits
Homeworking
£45,878 - £48,293 per year plus Company car or car allowance
35 hours per week
9am to 5pm Mon to Fri
We currently have an opportunity for a Quality Assurance Manager to sit within the fire operations compliance team. For this role you will be expected to manage an internal quality review programme that ensures the business meets with all FRA Compliance data, service quality standards, legislative and policy requirements.
The position sits within the Property Services division who are responsible for delivering a high quality and cost effective property repairs, compliance and installation and estate services across the UK to mainly internal clients and additionally a small number of external clients. It is also responsible for operational Health and Safety of the service, including fire safety and delivering effective group wide asset management and reinvestment programmes.
The role of Quality Assurance Manager- FRA Audits will include:
Undertake quality reviews of Fire Risk Assessments completed in the Group program and assess business performance against regulatory and service delivery requirements ensuring these are undertaken consistently to provide an accurate assessment of the services provided
Plan, manage and implement audit review programmes, to assess Compliance performance against regulatory and service delivery requirements for the fire operations FRA assessor delivery team
Ensure reviews are undertaken consistently, using appropriate techniques to ensure audit and assessment tools are aligned to legislative, regulatory and business changes to monitor service delivery, performance and compliance levels
Contribute to the development and monitoring of policies to safeguard the organisation's interests and meet regulatory compliance including reviewing and making recommendations for systems and process improvements as appropriate in line with the most up to date legislation requirements
Provide high quality management information to the Senior Management Team to support on going operational planning, identifying issues and recommending improvements to services
Skills and experiences:
Fire Risk Assessment Qualification Level 4
Comprehensive knowledge of current FRA regulation and good practice principles
Proven experience of inspection regimes, performance management and consultation practice
Proven ability to develop, implement and review relevant policies and procedures
Good understanding of written and spoken English
This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence.
About us
We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
25 days annual leave (rising to a maximum of 30 days) plus public holidays
A pension scheme with employer contributions from Sanctuary
Life Assurance
Employee Advice Service including counselling
Cycle to Work scheme
Voluntary health plans
Employee discounts
Wellbeing support and tools
Employee recognition scheme
Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
Effective 1st April £38,729 with an additional policy allowance of £7,149 per annum (rising to £40,767 with an additional policy allowance of £7,525 per annum after 12 months, subject to satisfactory performance)
View the job profile (if the link is unavailable please visit the Sanctuary careers website)
Closing Date: 30 March 2026
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [email protected]
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - http://www.sanctuary.co.uk/join-our-team
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
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