Quality Assurance Analyst & Trainer - Health and Wellness - REMOTE
We are looking for a full-time Quality Assurance Analyst & Trainer to join our high-performing, fully remote Customer Experience team. The role is responsible for monitoring, coaching, and continuously enhancing the quality and effectiveness of customer interactions across all service channels.
Requirements
ā¢ Conduct ongoing QA audits of customer interactions across phone, chat, SMS, email, and social channels.
ā¢ Score and track agent performance to ensure alignment with quality standards and KPIs, and regularly report performance outcomes to department leadership.
ā¢ Analyze QA trends to identify individual and team coaching opportunities.
Benefits
ā¢ Salary: $69,000ā$75,000 (based on experience)
ā¢ Fully remote working position
ā¢ Paid time off (PTO)
ā¢ Paid annual company holidays
ā¢ Your Birthday is a paid vacation day each year ā take the day to celebrate your awesomeness!
ā¢ 100% company-paid Medical, Dental, and Vision Insurance
ā¢ 100% company-paid Life Insurance and Short-Term Disability Coverage
ā¢ Employer matching 401K participation
ā¢ Charitable contribution match up to $2,500/year
ā¢ $100/month Work From Home (WFH) stipend
ā¢ Free monthly employee product samples and team discounts
ā¢ Fun company social and team-building events (with travel included!)
ā¢ Work/life balance
ā¢ Professional development opportunities
ā¢ Collaborative and innovative work culture
Apply Now
Apply Now
Requirements
ā¢ Conduct ongoing QA audits of customer interactions across phone, chat, SMS, email, and social channels.
ā¢ Score and track agent performance to ensure alignment with quality standards and KPIs, and regularly report performance outcomes to department leadership.
ā¢ Analyze QA trends to identify individual and team coaching opportunities.
Benefits
ā¢ Salary: $69,000ā$75,000 (based on experience)
ā¢ Fully remote working position
ā¢ Paid time off (PTO)
ā¢ Paid annual company holidays
ā¢ Your Birthday is a paid vacation day each year ā take the day to celebrate your awesomeness!
ā¢ 100% company-paid Medical, Dental, and Vision Insurance
ā¢ 100% company-paid Life Insurance and Short-Term Disability Coverage
ā¢ Employer matching 401K participation
ā¢ Charitable contribution match up to $2,500/year
ā¢ $100/month Work From Home (WFH) stipend
ā¢ Free monthly employee product samples and team discounts
ā¢ Fun company social and team-building events (with travel included!)
ā¢ Work/life balance
ā¢ Professional development opportunities
ā¢ Collaborative and innovative work culture
Apply Now
Apply Now