QA Analyst & Customer Representative (Live Chat Support)
StudioBinder is seeking a live chat agent to support and guide customers through the various services and products that we provide, along with troubleshooting issues. Agents must have some experience in video production, customer service, excellent writing and grammar, a friendly attitude, an ability to respond quickly, multi-tasking skills and must have previously used StudioBinder... software.
This is a full-time, remote position.
* INCLUDE FILMMAKING EXPERIENCE IN COVER LETTER**
Job Responsibilities:
In general, youll be providing support to new and existing customers using our Live Chat tool on our website. Primary customer support duties include:
Answer and resolve customer issues via live chat quickly and effectively
Write support documentation
Write, record and edit product videos for support
Reply to support inquiries and relay to the correct departments
Work in a high volume, fast-paced, and changing environment
Requirements:
Tech-savvy
Must type a minimum of 65 words per minute
Detail-oriented, forward-thinking, and organized
Very strong problem-solving skills and tech-troubleshooting skills
People person, empathetic, patient, and conversational with a positive attitude
Must provide concise feedback and support to customers professionally
Excellent reading comprehension, listening, and writing skills
Video production experience
Video editing experience
Previous live chat support
About us: StudioBinder is a revolutionary new way for agencies to streamline their production management workflow. We offer web-based filmmaking software with a suite of integrated productsfrom managing talent and crew details, creating shooting schedules, breaking down a script, creating shot lists and storyboards, archiving documents & media in the cloud, to creating, sending, and tracking mobile-friendly call sheets.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: 40 per week
Experience level:
2 years
Schedule:
Monday to Friday
Work Location: Remote
Apply Now
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This is a full-time, remote position.
* INCLUDE FILMMAKING EXPERIENCE IN COVER LETTER**
Job Responsibilities:
In general, youll be providing support to new and existing customers using our Live Chat tool on our website. Primary customer support duties include:
Answer and resolve customer issues via live chat quickly and effectively
Write support documentation
Write, record and edit product videos for support
Reply to support inquiries and relay to the correct departments
Work in a high volume, fast-paced, and changing environment
Requirements:
Tech-savvy
Must type a minimum of 65 words per minute
Detail-oriented, forward-thinking, and organized
Very strong problem-solving skills and tech-troubleshooting skills
People person, empathetic, patient, and conversational with a positive attitude
Must provide concise feedback and support to customers professionally
Excellent reading comprehension, listening, and writing skills
Video production experience
Video editing experience
Previous live chat support
About us: StudioBinder is a revolutionary new way for agencies to streamline their production management workflow. We offer web-based filmmaking software with a suite of integrated productsfrom managing talent and crew details, creating shooting schedules, breaking down a script, creating shot lists and storyboards, archiving documents & media in the cloud, to creating, sending, and tracking mobile-friendly call sheets.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: 40 per week
Experience level:
2 years
Schedule:
Monday to Friday
Work Location: Remote
Apply Now
For more such jobs please click here!