Provider Specialist

Innovate RemotelyThis position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions.Additional Job DescriptionYour ImpactThe PROvider Specialist is primarily responsible for completing specific activities in support of a defined Provider Management model. This includes conducting business and other performance-related business discussions with Independent Service Providers. The PROvider Specialist will compile data to organize packets for business reviews, reviewing documentation submitted by Service Providers, sending out business review invitations and required documents to Providers and Lowe's stakeholders, capturing feedback/actions from business reviews, recapping, tracking, and following up on required action plans. The PROvider Specialist will need to have foundational knowledge of Power BI, SPM, IMS, performance reporting, phone and computer systems, and be familiar with the contents of the Lowe's Services Agreement (LSA). To be successful, the individual in this role uses various systems to complete work and must be able to learn and utilize new systems and tools with training. In addition, this individual will need to be able to adapt to rapidly evolving business needs.What You Will DoWorks within the system-based work queue to identify activities ready for review.Prepares for business reviews ahead of scheduled dates for reviewing performance reportingCompile and review materials needed to prepare for PROvider business reviewsCommunicates with Independent Service Providers ahead of schedule business reviewsOrganizes and sends out invitations and the required documents to PROviders and StakeholdersCaptures feedback, takeaways, and other important notes during business reviews to recap for stakeholdersTracks and follows up on activities requiring actionsDraws from experience supporting the program to offer ways to improve the Provider experience.Being friendly and professional in engaging PROviders.Keeps all reporting, packets, and files organized and accessibleLeads business reviews by discussing Provider performance metrics, feedback, and other relevant business topicsExecute daily and weekly assigned job dutiesRequired QualificationsHigh school diploma or GED, General Education, or equivalent years of experience in lieu of education requirement, if applicableUp to 1 Year Experience in a call center, office administrative, high-volume retail, service support, or similar work environment.If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this positionPreferred Skills/EducationOther Associates or a Bachelor's Degree in a related fieldExperience in the remodeling or construction industry, Lowe’s store experienceExperience using CRM (Customer Relationship Management) tool, MS Word, MS Excel, and MS Outlook.Benefits401 (k) with up to 4.25% matchDiscounted Employee Stock Purchase Plan (15% discount on strike price)Tuition-Free Education10-week Maternity/Parental Leave10% Associate DiscountFor information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.Pay Range: $20.67 - $34.52 per hourStarting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.About Lowe’sLowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe’s employees; and adhering to and monitoring compliance and safety guidelines. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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