Property Operations Manager

PROPERTY OPERATIONS MANAGER Full-Time Position in Woodstock and Blue Ridge, GA About PEAK Retreat PEAK Retreat creates luxury, restorative spaces for entrepreneurs and executives. Our properties are designed for rest, reflection, connection, and peak performance. We are growing and hiring a Property Operations Manager to own daily operations and guest experience across all locations. Values alignment is non-negotiable. Role Overview The Property Operations Manager is responsible for the overall performance and guest experience of all PEAK Retreat properties. This role owns guest experience, property readiness, vendor coordination, and setup of new locations. This is a hands-on, ownership-driven role for someone who enjoys solving problems, creating beautiful experiences, and running operations smoothly. Key Responsibilities Guest Experience • Manage guest communication from booking through post-stay • Create warm, seamless check-in and welcome experiences • Handle guest needs or issues quickly and professionally • Look for ways to continually improve the stay experience Property Operations • Ensure properties are always clean, stocked, and guest-ready • Schedule and quality-check cleaning and turnovers • Coordinate maintenance and repairs • Manage supplies, linens, and amenities • Minimize downtime between stays Vendors & Contractors • Hire, schedule, and manage cleaners and service providers • Maintain reliable vendor relationships in both locations • Ensure work meets quality and timing standards Property Setup & Growth • Help launch and set up new PEAK properties • Order furniture, décor, and supplies • Coordinate deliveries and installations • Ensure spaces align with PEAK’s brand and standards Ownership & Problem-Solving • Serve as first point of contact for property or guest issues • Respond calmly to urgent situations • Track basic expenses and inventory • Improve systems and processes over time Who This Role Is For This role is ideal for someone who is: • Highly organized and dependable • Hospitality-minded and service-oriented • Comfortable managing multiple properties • Proactive and resourceful • Calm under pressure • Confident working independently Bonus Experience (Not Required) • Short-term rental or hospitality experience • Operations or project management • Vendor coordination • Interior setup or styling Compensation & Growth • $55,000 – $65,000 per year, based on experience • Performance incentives • Growth opportunity as the company expands • Key leadership role in a growing luxury retreat brand What Success Looks Like • Properties are consistently guest-ready • Guests feel cared for and impressed • Vendors are reliable • Problems are solved quickly • New properties launch smoothly • Ownership can step back from daily management Apply tot his job

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