Property Management Learning Manager
About the position
We are growing! Sares Regis Group of Newport Beach, California, is a privately held real estate development, investment and management firm that focuses on commercial properties and multifamily communities in the western U.S. Since its founding in 1993, SRG has developed and acquired more than $7 billion in commercial and residential assets. The company manages a combined portfolio of approximately 25 million square feet of office and industrial space and 42,000 apartment units. OPPORTUNITY: LEARNING MANAGER (HYBRID) Job Summary: The Learning Manager plays a key role in strengthening operational excellence across SRG Residential by serving as a subject matter expert in workflow, procedures, property operations, sales, and customer service. This role leads the design and delivery of high-quality training—whether instructor led, virtual, in person, or web based—to support the development of both new and existing employees. Through partnership with leaders, field teams, and Learning Department specialists, the Manager of Learning ensures that training content is accurate, effective, and aligned with operational goals. In addition to supporting ongoing operations, the Manager of Learning collaborates periodically with the Project Manager of Strategic Initiatives to support the rollout of new technologies. This includes gaining a strong understanding of new systems, determining how they integrate into existing workflows, and ensuring that training and adoption strategies are embedded seamlessly into Learning curriculum for all incoming employees.
Responsibilities
• Contributes to the management, policies, and general business operations of SRG Residential.
• Serves as a subject matter expert on workflow, procedures, property operations, sales, and customer service.
• Regularly exercises discretion and independent judgment in carrying out responsibilities.
• Delivers training personally or through facilitators and mentors across multiple modalities, including instructor-led, classroom, webinar, in person, and web based formats for both new and existing employees.
• Develops or oversees the creation and design of instructional materials, such as handouts, job aids, manuals, and digital training content.
• Collaborates on the design, implementation, and delivery of webinars and blended learning programs.
• Partners closely with Regional Managers and Community Managers to identify training needs, ensure alignment with operational goals, and address performance or knowledge gaps at the community level.
• Coordinates and/or delivers training programs that support expanded skill sets required for operational success.
• Works with Learning Specialists to plan and deliver quarterly Sales & Leasing workshops.
• Develops proficiency in the Learning Management System (LMS) by performing a variety of tasks, including user management, class creation, learning plan review etc.
• Manages the Learning Department helpdesk ticket queue and Learning email inbox in collaboration with Learning Specialists, ensuring timely and accurate responses.
• Analyzes helpdesk ticket trends to identify training needs, gaps, or systemic issues.
• Maintains current knowledge of major legislative changes affecting the housing industry and incorporates updates into training content as appropriate.
• Collaborates with the Senior Director of Learning on revising and implementing standard operating procedures for both existing operations and new process rollouts.
• Supports the Mentor and Peer Coach program through coordination, tracking, and content updates.
• Supports project rollouts led by the Strategic Initiatives department, including developing training materials, preparing communications for impacted groups, and integrating training into the LMS.
• Engages with industry and training professionals through conferences, trade shows, and networking events to identify emerging methodologies and technologies.
• Identifies opportunities for improvement within Learning and Development and recommends enhancements to support efficiency, engagement, and operational excellence.
Requirements
• Minimum of five (5) years of on site property management experience, with at least three (3) years in a Community Manager role; OR
• Minimum of three (3) years of professional training experience and a college degree or equivalent certification in training, education, or a related field.
• Proficient in Yardi Voyager (including Procure to Pay, Maintenance IQ, CRM), Microsoft Word, Excel, Outlook, Power Point, Adobe Acrobat, and Windows Operating Systems (Windows XP, Windows 7, etc.).
• Valid driver’s license and current automobile insurance.
• Able to travel up to 25% of the time.
• Able to get along well with others.
• Able to work independently.
Nice-to-haves
• Experience with EliseAI is a plus.
Benefits
• 401(K) match
• rental incentive and renewal compensation
• bonuses depending on location
• medical
• dental
• vision
• other voluntary benefits
• vacation accrual
• sick time accrual
Apply tot his job
Apply To this Job
We are growing! Sares Regis Group of Newport Beach, California, is a privately held real estate development, investment and management firm that focuses on commercial properties and multifamily communities in the western U.S. Since its founding in 1993, SRG has developed and acquired more than $7 billion in commercial and residential assets. The company manages a combined portfolio of approximately 25 million square feet of office and industrial space and 42,000 apartment units. OPPORTUNITY: LEARNING MANAGER (HYBRID) Job Summary: The Learning Manager plays a key role in strengthening operational excellence across SRG Residential by serving as a subject matter expert in workflow, procedures, property operations, sales, and customer service. This role leads the design and delivery of high-quality training—whether instructor led, virtual, in person, or web based—to support the development of both new and existing employees. Through partnership with leaders, field teams, and Learning Department specialists, the Manager of Learning ensures that training content is accurate, effective, and aligned with operational goals. In addition to supporting ongoing operations, the Manager of Learning collaborates periodically with the Project Manager of Strategic Initiatives to support the rollout of new technologies. This includes gaining a strong understanding of new systems, determining how they integrate into existing workflows, and ensuring that training and adoption strategies are embedded seamlessly into Learning curriculum for all incoming employees.
Responsibilities
• Contributes to the management, policies, and general business operations of SRG Residential.
• Serves as a subject matter expert on workflow, procedures, property operations, sales, and customer service.
• Regularly exercises discretion and independent judgment in carrying out responsibilities.
• Delivers training personally or through facilitators and mentors across multiple modalities, including instructor-led, classroom, webinar, in person, and web based formats for both new and existing employees.
• Develops or oversees the creation and design of instructional materials, such as handouts, job aids, manuals, and digital training content.
• Collaborates on the design, implementation, and delivery of webinars and blended learning programs.
• Partners closely with Regional Managers and Community Managers to identify training needs, ensure alignment with operational goals, and address performance or knowledge gaps at the community level.
• Coordinates and/or delivers training programs that support expanded skill sets required for operational success.
• Works with Learning Specialists to plan and deliver quarterly Sales & Leasing workshops.
• Develops proficiency in the Learning Management System (LMS) by performing a variety of tasks, including user management, class creation, learning plan review etc.
• Manages the Learning Department helpdesk ticket queue and Learning email inbox in collaboration with Learning Specialists, ensuring timely and accurate responses.
• Analyzes helpdesk ticket trends to identify training needs, gaps, or systemic issues.
• Maintains current knowledge of major legislative changes affecting the housing industry and incorporates updates into training content as appropriate.
• Collaborates with the Senior Director of Learning on revising and implementing standard operating procedures for both existing operations and new process rollouts.
• Supports the Mentor and Peer Coach program through coordination, tracking, and content updates.
• Supports project rollouts led by the Strategic Initiatives department, including developing training materials, preparing communications for impacted groups, and integrating training into the LMS.
• Engages with industry and training professionals through conferences, trade shows, and networking events to identify emerging methodologies and technologies.
• Identifies opportunities for improvement within Learning and Development and recommends enhancements to support efficiency, engagement, and operational excellence.
Requirements
• Minimum of five (5) years of on site property management experience, with at least three (3) years in a Community Manager role; OR
• Minimum of three (3) years of professional training experience and a college degree or equivalent certification in training, education, or a related field.
• Proficient in Yardi Voyager (including Procure to Pay, Maintenance IQ, CRM), Microsoft Word, Excel, Outlook, Power Point, Adobe Acrobat, and Windows Operating Systems (Windows XP, Windows 7, etc.).
• Valid driver’s license and current automobile insurance.
• Able to travel up to 25% of the time.
• Able to get along well with others.
• Able to work independently.
Nice-to-haves
• Experience with EliseAI is a plus.
Benefits
• 401(K) match
• rental incentive and renewal compensation
• bonuses depending on location
• medical
• dental
• vision
• other voluntary benefits
• vacation accrual
• sick time accrual
Apply tot his job
Apply To this Job