Property Claims Representative (Field) – West/Central Ohio

Deliver fair, timely resolutions across a diverse portfolio of property claims. Hastings Insurance is seeking a Property Claim Representative to join our Property Claim team. This role is responsible for investigating, evaluating, negotiating, and resolving routine to moderately complex property claims across Personal, Commercial, and Farm lines. You will play a key role in delivering a strong customer experience while ensuring claim outcomes are fair, accurate, and aligned with policy and regulatory requirements. Schedule & Location: This is a full-time position working Monday through Friday, 8:00 a.m. to 4:30 p.m. The role is remote and territory-based, requiring residence within or relocation to West or Central Ohio, ideally within the Dayton to Columbus region. Daily travel throughout the assigned territory is expected, and a company vehicle is provided. What You’ll Do: Manage a personal caseload of property claims to ensure accurate and timely resolution. Investigate, evaluate, and settle claims in accordance with policy provisions and legal obligations. Communicate regularly with policyholders, claimants, and agents to guide the claim process and provide updates. Ensure claim outcomes are fair, equitable, and supported by thorough analysis. Identify and pursue salvage and subrogation opportunities to minimize loss. Direct and collaborate with external vendors such as independent adjusters and inspection services. Maintain detailed and accurate claim documentation within the claim system. Establish and adjust case reserves based on claim exposure and progression. Identify potential fraud indicators and refer matters to the Special Investigations Unit as appropriate. Coordinate with internal partners including Underwriting, Sales, and Loss Control to support overall business effectiveness. Serve as a resource to team members and assist with training or mentorship as needed. Participate in special projects and ongoing professional development. What You’ll Bring: Bachelor’s degree in Insurance, Business, or a related field preferred, or equivalent experience. Minimum of two years of claim handling experience with increasing responsibility preferred. Strong understanding of claim investigation and evaluation practices. Effective verbal and written communication skills. Ability to work independently while contributing to a team environment. Demonstrated critical thinking and sound decision-making skills. Strong negotiation skills and ability to manage conflict constructively. Solid organizational and time management skills. Proficiency with Microsoft Office and claim systems. Valid driver’s license and ability to travel regularly within the assigned territory. About Us: At Hastings Insurance, we are a trusted partner to our agents, policyholders, and the communities we serve. For more than 135 years, we have helped individuals, families, and businesses protect what matters most and rebuild after loss. We are proud to be rated A (Excellent) by A.M. Best Company, reflecting our financial strength and long-term stability. While our history is strong, our focus is forward. We invest in technology, strengthen partnerships with independent agents, and continuously refine our products to meet the evolving needs of today’s customers. Our strategy centers on responsible growth, expanding our reach while remaining agile, disciplined, and service-driven. Our people make that possible. Hastings employees thrive in a down-to-earth, collaborative environment that values initiative, accountability, and steady progress. We offer a competitive benefits package that includes a 401(k) with company matching contributions, generous vacation and sick leave, fully paid tuition and professional development reimbursement, and incentive compensation bonus opportunities. At Hastings, your work matters and your growth is supported. Our Commitment as an Employer: We believe diverse perspectives strengthen our organization and drive better outcomes. We are committed to building an inclusive workplace where every employee feels respected, supported, and empowered to contribute. We are proud to be an equal opportunity employer. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, appearance, disability, veteran status, family status, marital status, or any other legally protected characteristic. We are also committed to providing an accessible and welcoming experience for all candidates. If you require accommodation during the application or interview process, please contact our Talent Acquisition team at 800-442-8277.